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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Seasoned Pharmacy Technician with 11 years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take next career step as Pharmacy Technician Supervisor.

Skills
  • FDA compliance
  • Time management
  • Insurance Billing
  • Quality assurance and control
  • Team Management
  • Ordering and stocking medications
  • Troubleshooting malfunctioning equipment
  • Aseptic techniques
  • Verifying orders
  • Point of sale systems proficiency
  • Proper labeling procedures
  • Stocking shelves
  • Pharmacy operations
  • Preparing bulk medications
  • Drug inventory control
  • Workflow Optimization
  • Supporting pharmacy operations
  • Resolving customer issues
  • Labeling prescriptions
  • Problem-solving skills
  • Customer Service
  • Process Improvement
  • Administrative support
  • Entry management
  • Supervision
  • Problem Resolution
  • Inventory Management
  • Team Building
  • Stock Rotation
  • Safety inspections
Experience
06/2002 to Current
Manager Hyatt Hotels Corp. New Orleans, LA,
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 20 or more team members team.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Coached new team members on job tasks and performance strategies.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Coordinated and launched grand openings for new stores.
  • Gave input on how to improve training and employee productivity.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
08/2016 to 06/2017
Pharmacy Technician Supervisor Hca Farmington, NH,
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Met regulatory record keeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Answered over 100 telephone calls in average 60 minutes and assisted customers by directing calls to appropriate personnel.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new pharmacy growth opportunities.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including insurance claims and compounding medications.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered medications to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
01/2010 to 10/2013
Pharmacy Technician Adventist Health System Topeka, KS,
  • Supported Data entry, Yellow pages, imaging,packing and delivery departments by compiling paperwork and taking detailed meeting notes in order to grow business.
  • Achieved cost-savings by developing functional solutions to software issues problems.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Completed yellow page project resulting in patient retention.
  • Learned multiple departments in order to support pharmacy needs.
  • Collaborated with others to discuss new opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2011
Associate of Arts: Education
Tarrant County Community College - Hurst, Texas,
GPA:
Expected in 02/2013
Certification: Chemotherapy, IV, Compounding Medications
NPTA - Houston, Texas,
GPA:
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT)
  • Chemotherapy Certification
  • IV Certification
  • Compounding Certification

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  • Target Job
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Resume Overview

School Attended
  • Tarrant County Community College
  • NPTA
Job Titles Held:
  • Manager
  • Pharmacy Technician Supervisor
  • Pharmacy Technician
Degrees
  • Associate of Arts
  • Certification

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