Sociable manager skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Regulatory compliance
Relationship management
Strategic Planning
Training and development
Time Management
Business development understanding
Customer relations
Project management abilities
Retail operations management
Risk management
Project Management
Conflict mediation
Organizational skills
Flexible
Cultural awareness and sensitivity
Personnel engagement
Time and labor control
Project management
Presentation preparation
Complex problem-solving
Workplace diversity cultivation
Employee relations
Negotiation
Conflict resolution tactics
Confidential document control
Experience
Manager/Bartender/Waitress/Cook, 10/2019 to Current Phoenix Home Care And Hospice – Independence, MO,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Applied safe food handling and optimal cleaning strategies to and maintain proper sanitation.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Minimize customer wait times by efficiently taking and filling large volume of orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Confirm customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicate with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed closing duties by emptying trash, safeguarding alcohol and rolling silverware.
Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Check on guests to verify satisfaction with meals and suggest dessert options.
Count all money
Complete daily liquor, beer, food, and supply orders
Complete nightly paperwork
Patient Care Associate, 08/2016 to 10/2019 Fogo De Chao – Kansas City, MO,
Documented information in patient charts and communicated status updates to care team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Supervised medication administration, personal hygiene and other activities of daily living.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Identified needs of patients and families and helped to address those needs through play or counseling.
Used wheelchair equipment to transport patients to doctor's appointments and operations.
Played games with patients to boost mood, improve memory and provide light entertainment.
Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
Used mobility devices equipment to transport patients.
Maintained clean and well-organized environment to promote client happiness and safety.
Tracked and reported clients' progress based on observations and conversations.
Improved patient outlook and daily living through compassionate care.
Administered necessary medications as directed by care plan.
Assistant Manager, 07/2010 to 08/2016 Family Dollar – City, STATE,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised customer service representatives.
Supported sales management initiatives to optimize business development.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Enforced company policies and procedures to strengthen operational standards across departments.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Enhanced sales by implementing merchandising and promotional improvements.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Assisted manager in evaluating employee performance and cultivating improvement initiatives.
Completed inventory audits to identify losses and project demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Explained daily tasks to team members to optimize group productivity.
Communicated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
: , Expected in Northcentral Technical College - Wausau, WI GPA:
Associate Degree: Substance Use Disorder Counseling
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