, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Extensive spirits knowledge
Maintaining glassware stock
Alcohol ordering
Beer, wine and soju cocktails
Outstanding customer service
Health codes compliance
Anticipating guest needs
Employee training
Organizational ability
Outgoing personality
Service-oriented mindset
Marketing and sales experience
Cash and credit transactions
Balancing the cash register
Relationship building
Friendly, positive attitude
People skills
Time management
Team management
Multitasking
Training & Development
Organizational skills
Experience
07/2014 to CurrentManager/Bartender Shift ManagerGreat Wolf Lodge | Dayton, OH,
Recruited and hired qualified candidates to fill open positions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Delivered level of service to customers in effort to build upon relationships for future clients.
Assisted with training and onboarding of sales associates in all store operations.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Executed [Type] bar program to implement new menu rollouts, bolstering revenue.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Ordered inventory to meet expected demand with adequate stock.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Maintained list of ride services for inebriated customers.
Poured wine, beer and cocktails for patrons.
Planned and updated menus to accommodate customer preferences.
Produced and balanced daily and weekly sales reports.
Collected and organized daily till totals and tips.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
08/1998 to CurrentMaintenance/Bartender Shift ManagerThe Pourhouse | City, STATE,
Supervised cleanliness of guest service areas before, during and after service.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
04/2019 to 01/2020BartenderChuck's Bar | City, STATE,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Talked easily with patrons to build rapport and earn repeat business.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Restocked beer and liquor regularly and after special events.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Education and Training
Expected in 01/2007Associate of Arts | Criminal Law/PsychologyHutchinson Community College, Hutchinson, KSGPA:
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