LiveCareer-Resume

manager bartender resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

My goal is to establish a job from a reputable organization that would allow for the expansion of my opportunities in the future. The skills that I have acquired over the years at various entities allows me to be well rounded when it comes ot fast, accurate recording of work and documentation while maintaining a professional and friendly aura that allowing the associates that I am assisting to feel confident and comfortable in the handing of their personal information. I have thrived in every environment for work, whether it was hard sales and cold calls in a fast past and oud astrosphere or from at home working with technology. Overall I am confident in my ability to process information, drive sales, push motivation, and generally improve the agency in which I work for and believe that I will be a valuable asset to that company.

Skills
  • Applications
  • Microsoft Office Programs, including Word, Powerpoint, and Excel
  • Proficient in both PC and MAC
  • Trained in basic PC repair and programming
  • Adobe Photoshop and Illustrator
  • Retail IQ, Watson and ICAM for credit application and account management.
  • Trained in SNAP, ISC, and Telesales.
  • Trained in EROS.
  • Trained in ETK, BEAST, POS systems, as well as RSS.
  • Knowledge on sales trends and tactics.
  • Worked with Reserve in Store type sales.
  • Worked with Avaya, Agent Answer Center, Rio
  • Worked at home , Proficient in troubleshooting in person and over the phone
  • Knowledge of phones and products of all major carriers as well as over 12 prepaid carriers.
  • Health Codes Compliance
  • Suggestive Selling
  • Proficient in Mixology
  • Anticipating Guest Needs
  • Outstanding Customer Service
  • Hardware Diagnostics
  • Call Center Operations
  • Technical Troubleshooting
  • Computer Diagnostics
  • Analytical and Methodical
  • System Performance Assessment
  • Multitasking and Prioritization
  • Software Evaluation
  • Troubleshooting Network Issues
Experience
Manager/bartender, 01/2018 to Current
Nbc UniversalLas Vegas, NV,
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
Executive Chauffeur, 01/2018 to 03/2020
Cardtronics, Inc.Jersey City, NJ,
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Maintained vehicle to maximize passenger satisfaction.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Offered riders information about local attractions and restaurants.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Achieved consistently high customer scores due to exceptional service.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Responded to specific locations at designated times to handle customer reservations.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Followed safety regulations and state laws governing vehicle operation.
Technical Support, 05/2015 to 03/2017
Sykes Enterprises IncorporatedUtah, IN,
  • Handle calls under 765 seconds
  • Maintain a customer service rating score over 52% (personal agent was average 9.7/10)
  • Troubleshoot for various problems
  • Directv mobile site support
  • Sale and resell value of protection plan
  • Manage aftercall time under 30 seconds
  • Multitask by utilizing several applications simultaneously
  • Supported customers with online billing, access and account issues.
  • Served as first point of contact for incoming technical service calls and emails.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained up-to-date case documentation for future reference.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Customer Service, 04/2013 to 03/2015
Pacific LifeOmaha, NE,
  • Including sales, returns, activation of cellular phones
  • Troubleshooting for cellular phones and tablets
  • Maintaining clean area
  • Greet all customers
  • Maintain quick pace when dealing with customers while providing great customer care
Sales Associate, 10/2011 to 03/2013
Trimble Navigation Limited IncLa, CA,
  • Greet customers within department
  • Get at least 50 upgrade checks a day
  • Maintain at least 75% Blacktie Protection Attachment
  • Straighten location
  • Customer service including STAR repairs
  • Maintain a min of 15,000 GP
  • 2-1 Accessory Attachment\
  • Knowledge on all major cell phone systems as well as plans/products
  • Knowledge on RSS, Ad set up, BEAST, ETK.
Wireless Consultant, 10/2010 to 09/2011
Nadap Nys Inc.Brooklyn, NY,
  • Greet at least 50 customers on a daily basis
  • Knowledge on all Sprint, Nextel, Boost, and Virgin Mobile Plans
  • Understand all terms in contract and be able to reiterate to the customer
  • Have knowledge on all phones
  • Have knowledge of all corporate promotions
  • Knowledge on the programs such as DARA, ISC, Retail IQ, ect
  • Make a minimum amount of 7,500 Gross Profit in order to hit personal goal
  • Keep up to date on numbers per store, district, and company
  • Deposit every night
  • Phone inventory
Sales Representative, 05/2009 to 09/2010
Nadap Nys Inc.Hempstead, NY,
  • Greet at least 50 customers on a daily basis
  • Knowledge of all phone functions and plans (contract and noncontract)
  • Made a minimum amount ($4000) of gross profit per each month / Made a minimum of average gross profit per hour / hit higher gross profit per hour in order to receive higher commission payout
  • Watch the trends in market and sales
  • Transferred items to and from the store
  • Received high marks in customer service
  • Knowledgeable in customer needs in order to sell
Office Assistant, 12/2007 to 11/2008
Spring Town SaloonCity, STATE,
  • Liquor Inventory / Restocking
  • Filing papers
  • Kept track of current prices and taxes
  • Cleaning
  • Event Planning
  • Paychecks for employees
Office Assistant, 09/2007 to 12/2007
Wacason TruckingCity, STATE,
  • Set Routes
  • Found directions and guided drivers
  • Answered phones / Filed Paperwork
  • Kept insurance and equipment up to date
  • Calculated mileage and fuel usage per each vehicle
Education and Training
A.S. Degree: Computer Programming, Expected in 12/2022 to Santa Fe College - ,
GPA:
Associate of Arts: Psychology, Expected in 12/2018 to Pikes Peak Community College - Colorado Springs, CO
GPA:
: Criminal Justice, Expected in 01/2008 to Lake City Community College - ,
GPA:
Activities and Honors
Additional Information
  • Achievements , 2004-2008 National Scholar League, Acknowledgment for outstanding test scores 2006-2008 Volunteer Junior Friends of the Library, Vice President and Scholarship Award Winner 2005-2009 Drama/Acting and Theater and Theatrical Award Winner
Skills
  • Applications
  • Microsoft Office Programs, including Word, Powerpoint, and Excel
  • Proficient in both PC and MAC
  • Trained in basic PC repair and programming
  • Adobe Photoshop and Illustrator
  • Retail IQ, Watson and ICAM for credit application and account management.
  • Trained in SNAP, ISC, and Telesales.
  • Trained in EROS.
  • Trained in ETK, BEAST, POS systems, as well as RSS.
  • Knowledge on sales trends and tactics.
  • Worked with Reserve in Store type sales.
  • Worked with Avaya, Agent Answer Center, Rio
  • Worked at home , Proficient in troubleshooting in person and over the phone
  • Knowledge of phones and products of all major carriers as well as over 12 prepaid carriers.
  • Health Codes Compliance
  • Suggestive Selling
  • Proficient in Mixology
  • Anticipating Guest Needs
  • Outstanding Customer Service
  • Hardware Diagnostics
  • Call Center Operations
  • Technical Troubleshooting
  • Computer Diagnostics
  • Analytical and Methodical
  • System Performance Assessment
  • Multitasking and Prioritization
  • Software Evaluation
  • Troubleshooting Network Issues
Work History
Manager/bartender, 01/2018 to Current
Springtown SaloonWorthington Springs, FL
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
Executive Chauffeur, 01/2018 to 03/2020
First Florida LimoGainesville, FL
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Maintained vehicle to maximize passenger satisfaction.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Offered riders information about local attractions and restaurants.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Achieved consistently high customer scores due to exceptional service.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Responded to specific locations at designated times to handle customer reservations.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Followed safety regulations and state laws governing vehicle operation.
Technical Support, 05/2015 to 03/2017
Asurion, DirectvGainesville, FL
  • Handle calls under 765 seconds
  • Maintain a customer service rating score over 52% (personal agent was average 9.7/10)
  • Troubleshoot for various problems
  • Directv mobile site support
  • Sale and resell value of protection plan
  • Manage aftercall time under 30 seconds
  • Multitask by utilizing several applications simultaneously
  • Supported customers with online billing, access and account issues.
  • Served as first point of contact for incoming technical service calls and emails.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained up-to-date case documentation for future reference.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Customer Service, 04/2013 to 03/2015
Wal-MartArcher, Gainesville, Fl
  • Including sales, returns, activation of cellular phones
  • Troubleshooting for cellular phones and tablets
  • Maintaining clean area
  • Greet all customers
  • Maintain quick pace when dealing with customers while providing great customer care
Sales Associate, 10/2011 to 03/2013
Best Buy MobileArcher, Gainesville, Fl
  • Greet customers within department
  • Get at least 50 upgrade checks a day
  • Maintain at least 75% Blacktie Protection Attachment
  • Straighten location
  • Customer service including STAR repairs
  • Maintain a min of 15,000 GP
  • 2-1 Accessory Attachment\
  • Knowledge on all major cell phone systems as well as plans/products
  • Knowledge on RSS, Ad set up, BEAST, ETK.
Wireless Consultant, 10/2010 to 09/2011
T-CellularGainesville, Fl
  • Greet at least 50 customers on a daily basis
  • Knowledge on all Sprint, Nextel, Boost, and Virgin Mobile Plans
  • Understand all terms in contract and be able to reiterate to the customer
  • Have knowledge on all phones
  • Have knowledge of all corporate promotions
  • Knowledge on the programs such as DARA, ISC, Retail IQ, ect
  • Make a minimum amount of 7,500 Gross Profit in order to hit personal goal
  • Keep up to date on numbers per store, district, and company
  • Deposit every night
  • Phone inventory
Sales Representative, 05/2009 to 09/2010
Intouch Wireless, Oaks MallGainesville, Orlando, FL.
  • Greet at least 50 customers on a daily basis
  • Knowledge of all phone functions and plans (contract and noncontract)
  • Made a minimum amount ($4000) of gross profit per each month / Made a minimum of average gross profit per hour / hit higher gross profit per hour in order to receive higher commission payout
  • Watch the trends in market and sales
  • Transferred items to and from the store
  • Received high marks in customer service
  • Knowledgeable in customer needs in order to sell
Office Assistant, 12/2007 to 11/2008
Spring Town SaloonWorthington Springs, FL.
  • Liquor Inventory / Restocking
  • Filing papers
  • Kept track of current prices and taxes
  • Cleaning
  • Event Planning
  • Paychecks for employees
Office Assistant, 09/2007 to 12/2007
WaClaire TruckingLake Butler, Fl.
  • Set Routes
  • Found directions and guided drivers
  • Answered phones / Filed Paperwork
  • Kept insurance and equipment up to date
  • Calculated mileage and fuel usage per each vehicle

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Resume Overview

School Attended

  • Santa Fe College
  • Pikes Peak Community College
  • Lake City Community College

Job Titles Held:

  • Manager/bartender
  • Executive Chauffeur
  • Technical Support
  • Customer Service
  • Sales Associate
  • Wireless Consultant
  • Sales Representative
  • Office Assistant
  • Office Assistant

Degrees

  • A.S. Degree
  • Associate of Arts

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