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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Resourceful and meticulous Manager with over a year  of experience in inventory control, sales, staff training and development. Customer-oriented team builder with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, adaptable leader seeking to leverage an effective background into a management role with a progressive organization. Server,  who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Service-focused professional and friendly team player with a knack for building productive working relationships with extensive cash handling experience.

Skills
  • Food and beverage knowledge
  • Menu knowledge
  • Regulatory compliance
  • Sales techniques
  • Highly responsible and reliable
  • Extensive hospitality background
  • Point of Sale (POS) system operation
  • Food safety understanding
  • Cash handling
  • Upbeat, outgoing and positive
  • Interpersonal skills
  • Liquor knowledge
  • Payment processing
  • Customer rapport
  • Issue and conflict resolution
  • Strong communication skills
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Cheerful and energetic
  • Store maintenance 
  • Inventory control procedures
  • Organized
  • Effective team player
  • Strong organizational skills
  • Customer service expert
  • Staff training and development
  • Dependable and reliable
  • Time management
  • Employee scheduling
  • Active listening skills
  • Sharp problem solver
  • Resolution-oriented
  • Excellent multi-tasker
Experience
Manager, 02/2015 to Current
Pace Life SciencesSaint Rose, LA,
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Met with each associate to establish realistic monthly sales goals.
  • Addressed customer issues to ensure swift and successful resolution.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Recruited and trained new staff members and produced employee schedules.
  • Managed day-to-day  operations, including supervision and assignment delegation for 15-member team.
  • Utilized FOCUS to ensure that invoicing and inventory matched cost-of-goods-sold reports.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
  • Supervised, developed and delegated tasks to employees.
  • Analyzed financial statements and payroll through product cost, labor and controllables.
Server, 07/2018 to Current
Lifewell Senior LivingVolente, TX,
  • Managed closing duties, including restocking items and reconciliation of the restaurant. 
  • Maximized table turns and rotated seating for optimal guest satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Pitched in to assist the host station by showing guests to tables.
  • Adhered to quality expectations and standards.
  • Maintained safe food handling standards at all times.
  • Recorded orders and served food and beverages.
  • Answered questions about menu selections and made recommendations when requested.
  • Greeted new customers, answered initial questions and took drink orders.
  • Performed additional tasks to keep the dining room running smoothly.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional, friendly and fast service.
  • Anticipated and addressed guests' service needs.
Server, 11/2016 to 05/2018
Lifewell Senior LivingEl Paso, TX,
  • Resolved problems or concerns to ensure customers had a pleasant dining experience.
  • Performed additional tasks to keep the dining room running smoothly.
  • Drove sales by effectively upselling products to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Adhered to quality expectations and standards.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Delivered exceptional, friendly and fast service.
  • Greeted guests, provided seating and explained menu options.
  • Assisted servers and dining room hosts, quickly responding to guests' needs.
  • Assisted servers and dining room hosts, quickly responding to guests' needs.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Answered questions about menu selections and made recommendations when requested.
  • Greeted guests in a pleasant and courteous manner.
  • Checked on all tables at appropriate intervals to refill drinks and respond to requests.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Managed closing duties, including restocking items and reconciliation of the restaurant. 
  • Calculated charges, issued bills and collected payments.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Stocked and maintained silverware, linens and condiments.
Server, 01/2016 to 11/2016
Lifewell Senior LivingLubbock, TX,
  • Streamlined operational efficiencies by ensuring on-time food preparation.
  • Anticipated and addressed guests' service needs.
  • Greeted guests, provided seating and explained menu options.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Calculated charges, issued bills and collected payments.
  • Guided guests through the dining rooms and provided needed assistance.
  • Stocked and maintained silverware, linens and condiments.
  • Adhered to quality expectations and standards.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained safe food handling standards at all times.
  • Exhibited great salesmanship skills, promoting food and drink specials.
  • Managed closing duties, including restocking items and reconciliation of the restaurant. 
  • Performed additional tasks to keep the dining room running smoothly.
  • Answered questions about menu selections and made recommendations when requested.
  • Suggested additional items to customers to increase restaurant sales.
  • Resolved problems or concerns to ensure customers had a pleasant dining experience.
  • Kept carpets and floor clear of debris.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Pitched in to assist the host station by showing guests to tables.
  • Checked menus to verify current selection availability and cleanliness.
  • Delivered exceptional, friendly and fast service.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
Education and Training
Associate of Science: Nursing, Expected in
Central Wyoming College - Riverton, WY
GPA:

Did not graduate due to moving completed (1.5 years)

High School Diploma: , Expected in 2014
Riverton High School - wyoming,
GPA:
Activities and Honors

Dancer (studio) for 13 yrs. 2000-2013 

  • Jazz
  • Tap
  • Ballet
  • Hip Hop 
  • Modern/Contemporary
  • lyrical
  • point


Wrestling/Football Team Manager (2011-2014)

  • Maintained Playbooks
  • Provided all taping/wrappings for injuries
  • Organized activities
  • Recorded games/events
  • Organized records/coach paperwork
Certifications

Certified in safeTALK (suicide prevention)

  • Notice and respond to situations where suicide thoughts might be present
  • Recognize that invitations for help are often overlooked
  • Move beyond the common tendency to miss, dismiss, and avoid suicide
  • Apply the TALK steps: Tell, Ask, Listen, and KeepSafe
  • Know community resources and how to connect someone with thoughts of suicide to them for further help

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Resume Overview

School Attended
  • Central Wyoming College
  • Riverton High School
Job Titles Held:
  • Manager
  • Server
  • Server
  • Server
Degrees
  • Associate of Science
  • High School Diploma