Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Solutions-oriented management professional possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier telecommunications organizations.

  • Business process improvement
  • Requirements gathering
  • User acceptance testing
  • Advanced problem solving abilities
  • Superb communication skills
  • SQL expert
DeVry University Manassas, VA Expected in 2017 Bachelor of Science : Computer Information Systems - GPA : GPA: 4.0 Dean's List: Recognized for Academic Success

GPA: 4.0 Dean's List: Recognized for Academic Success

Northern Virginia Community College Alexandria, VA Expected in 1991 Associate of Applied Science : Accounting - GPA :

Coursework in Accounting and Finance

  • Secured $1.5B per year from federal and state government agencies by integrating audits and controls.
  • Generated $500M per year by expanding billing operations to Europe, Asia, and Latin America.
  • Decreased billing errors to < 1% by transforming financial data into multidimensional databases.
  • Cut staffing by two-thirds with a mainframe/midrange application that reconciled 500+ interfaces daily.
  • Pioneered the creation of a CRM system integrating 12 systems into a single intranet dashboard application.
  • Completed five years of accounts receivable roll-forward reconciliation in two weeks using SQL.
Publicis Groupe Sa - Manager
Guaynabo, PR, 2009 - 2015
  • Led a team of fourteen business analysts developing solutions for government and international markets.
  • Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
  • Assisted in the post-implementation troubleshooting of new applications and application upgrades.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
  • Formulated, defined and documented system specifications.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.
  • Implemented quality assurance testing methodologies and controls.
  • Performed problem solving and resolution for technical quality, inspection, and customer quality issues.
  • Analyzed system-level diagnostic failures for both hardware and software and developed corrective actions.
  • Wrote technical reports on test and analysis results and facilitated presentations to stakeholders.
Syngenta Global - Lead Analyst/Developer
Columbia, SC, 2005 - 2009
  • Mentored analysts and recruited developers to strengthen data governance controls on Internet services.
  • Managed the road map for product design and development.
  • Supervised the work of 5 other software engineers.
  • Created proof-of-concept prototype applications for demonstration and evaluation purposes.
  • Developed production and beta websites using ASP.NET and C#.
  • Installed, supported and maintained file servers and network access.
  • Implemented system security and data assurance software.
  • Used Microsoft.NET Framework to build APIs.
  • Recommended and executed plans to improve development tools and processes.
  • Oversaw deployment, configuration and documentation procedures.
  • Implemented and tested enhancement feature requests to enhance product functionality.
  • Developed desktop applications using Visual Basic.
  • Performed server code optimization using Visual Studio and SQL Server.
  • Organized and held meetings with stakeholders, contractor product teams and customers.
  • Communicated with back-end servers to provide real-time updated information.
  • Conducted full-lifecycle software development in multiple software environments such as Waterfall, Spiral and Agile.
  • Performed functional, non-functional, regression and performance tests.
  • Initiated efforts to migrate legacy applications to Oracle.
  • Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.
MCI - Analyst/Developer
City, STATE, 1996 - 2005
  • Examined existing processes for inefficiencies and programmed systems to automate billing audits.
  • Developed new analytics tool to allow senior management to understand the impact of each project.
  • Executed proof of concept implementations to validate product feasibility.
  • Compiled and presented reports on findings to senior management teams.
  • Performed quantitative and qualitative evaluations to measure the effectiveness of field programs and operations.
  • Coordinated and conducted special analytical studies and projects to improve programmatic operations.
  • Created test cases and scenarios for documentation and root cause analysis of bugs.
  • Researched, analyzed, and solved revenue management questions, including forecasting and inventory.
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
  • Designed data collection and reduction to draw conclusions from operational, notional, and simulated data sets.
  • Planned and executed operational audits of various business areas using risk-based audit methodology.
  • Systematically prepared documents and assembled financial statements for independent auditors.
  • Tested the design and effectiveness of internal controls by completing walk-throughs of complex business processes.
  • Diligently monitored remediation plans to confirm proper resolution.
  • Verified that company controls were in compliance with established policies by auditing stores and warehouses.
  • Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.
  • Tracked, analyzed and interpreted trends in financial data.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Manipulated data using pivot tables, pivot charts and macros.
  • Standardized queries, stored procedures, and functions to gather data from Oracle, Microsoft SQL Server, and IBM DB2 systems.

English: Fluent in reading, writing, and speaking.

Spanish: Fluent in reading, writing, and speaking.


Excellent process mapping skills

Excellent communication skills

Written communication

Interpersonal skills

Verbal communication skills

Analytical skills

Logical thinking

Decision making skills

Information Technology skills

Knowledge of software applications and architectures

Knowledge of RDBMS concepts

Familiarity with Software Development Life Cycle

Project Management methodologies

Knowledge of PLC / SQL / Online & MS Tools

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • DeVry University
  • Northern Virginia Community College
Job Titles Held:
  • Manager
  • Lead Analyst/Developer
  • Analyst/Developer
  • Bachelor of Science
  • Associate of Applied Science

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