Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Summary
Focused Operations Manager successful in compliance and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Core Qualifications
  • Analytical
  • Interpersonal skills
  • Internal Audit
  • Key client management
  • Risk management
  • Contract compliance
  • Customer Relations
  • Business Development
  • Diverse Market Knowledge
  • Operations management
  • Staff development
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Sound judgment
  • Budget Administration
  • Vendor Partnerships
Professional Experience
Manager, 05/2011 to Current
Raising Canes ChickenRiverside, CA,
Managed a team of 16 professionals. Served as mentor to junior team members. Defined strategy and business plan for internal audit offerings for the insurance industry. Developed and managed industry and regional audit and compliance plans. Implemented and refined audit programs, improving efficiency. Initiated program that standardized employee training. Direction and oversight of investigations and forensic reviews. Identifed key client and industry relationships. Developed and implemented systems to track progress and asset performance.
Presentations at industry seminars on risk management, compliance and oversight of third party providers. Member of industry committees and help develop assessment guidelines and procedures related to industry best practices and compliance evaluations. Planned and executed operational audits of various business areas using risk-based audit methodology. Established and maintained effective communication system. Monitored ongoing expenses relative to budget projections. Cultivated strong working relations with other industry executives. Planned, directed and monitored regulatory operations.
Lead Auditor, 02/2003 to 05/2011
At&TSimi Valley, CA,
Responsibilities: Directed and educated junior team members on auditing techniques and software. Monitored new trends and technologies as they applied to audit areas. Planned and executed operational audits of various business areas using risk-based audit methodology. Tested the design and effectiveness of internal controls by completing walk-throughs of complex business processes. Diligently monitored remediation plans to confirm proper resolution. Verified that company controls were in compliance with established policies by auditing contracted agencies. Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.
Escrow Manager, 11/1999 to 02/2003
Century CommunitiesMcdonough, GA,
Responsibilities: Managed accounting operations, reporting and reconciliations. Accomplishments include a comprehensive systems upgrade, increasing visibility in to over thirty high volume escrow accounts. Improved the reporting and tracking for all functions in the escrow department. Developed data queries with to monitor and track productivity and increase department performance.
Supervisor, 05/1996 to 11/1999
Republic SteelBlasdell, NY,
Responsibilities: Introduce and expand distribution of banking products and services targeted to commercial accounts. Form partnerships through superior customer service, product knowledge and industry awareness. Recommended and implemented treasury management products and services to a wide range of commercial accounts. Responsible for sales, training, software enhancement and product support. Knowledge of the Bank Secrecy Act, ACH transactions and regulations, financial EDI and wire transfers. Accomplishments: Increased department volume by 100%. Converted 60% of accounts contacted. Identified, coordinated and participated in client relationship-building activities and meetings. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Technical: Marine Science, Expected in 1991
U. S. Coast Guard - Yorktown, VA
Technical Certificate: Project Management, Mathematics, Expected in 2006
Arapahoe Community College - Littleton, CO
Certified Fraud Examiner (CFE)
PMP Project Management Professional (PMP)

American Land Title Association (ALTA) Best Practices Assessment Options Workgroup

American Land Title Association (ALTA) Best Practices Market Monitoring/Standards Development

American Land Title Association (ALTA) Internal Audit Committee

Association of Certified Fraud Examiners (ACFE)
Colorado Association of Certified Fraud Examiners (COCFE)
  • Microsoft Access, Excel, Outlook, Project, PowerPoint, Visio, Word
  • Great Plains
  • SharePoint

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Resume Strength

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Resume Overview

School Attended
  • U. S. Coast Guard
  • Arapahoe Community College
Job Titles Held:
  • Manager
  • Lead Auditor
  • Escrow Manager
  • Supervisor
  • Technical
  • Technical Certificate