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Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled managment offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits. Focused Manager with over five years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Customer service
  • Planning and coordination
  • Organization
  • Business operations
  • Team management
  • Inventory management
  • Supervision
  • MS Office
  • Problem resolution
  • Project management
  • Issue and conflict resolution
  • Staff development
Experience
06/2016 to 04/2020
Manager Rwj Barnabas Plainfield, NJ,
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted customers warmly and responded to requests for information.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Processed returned items in accordance with store policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
08/2014 to 06/2016
Customer Service Representative Genuine Parts Company Waltham, MA,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Sent orders to kitchen staff by computers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Processed customers' payments and provided receipts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared and served cold and hot beverages and food to guests.
05/2013 to 08/2014
Cashier Chipotle Chanhassen, MN,
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Expected in 06/2014
Certified: Nursing
Pickens Technical College - Aurora, CO
GPA:
Expected in 06/2014
Certified: EMT
Pickens Technical College - Aurora, CO
GPA:
Expected in 06/2014
High School Diploma:
Hinkley High School - Aurora, CO
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Pickens Technical College
  • Pickens Technical College
  • Hinkley High School
Job Titles Held:
  • Manager
  • Customer Service Representative
  • Cashier
Degrees
  • Certified
  • Certified
  • High School Diploma

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