Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Industrious and enthusiastic manager offering 20+ years of food service experience. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Talented Team Trainer highly effective at building team cohesion by assisting members to provide high-quality service and understand all roles. Highly effective and knowledgeable in process improvement and inventory control. Effective manager with strong background in training and motivating staff to achieve full potential.
Skills
Creative merchandising
Verbal and written communication
Staff management
Operations management
Cash handling and management
Credit card transactions
Customer expectations management
Motivated team player
Employee relations
Exceptional time management skills
Computer literate
Key holder experience
Retail sales
Money handling abilities
Strong interpersonal skills
Retail merchandising experience
Customer-oriented
Goal-oriented
Merchandising
Planning and Organization
Positive and friendly
Skilled problem solver
Stocking
People-oriented
Upselling techniques
Natural leader
Work History
08/2003 to 08/2018
ManagerBay Photo Lab – Santa Cruz, CA,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained and guided team members to maintain high productivity and performance metrics.
Demonstrated new products, procedures and techniques to employees.
Hired, trained and mentored staff to maximize effectiveness.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Trained new employees in specific job requirements.
Cross-trained existing employees in order to maximize team performance.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Provided management with feedback regarding employee performance and training needs.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and maintained positive work environment to enhance retention and productivity.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
02/1986 to 12/2002
Outlets ManagerHei Hotels & Resorts – Fort Lauderdale, FL,
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Supervised and effectively trained 50+ employees to decrease process lags and boost productivity
Promoted business strategy by implementing improvements based on guest feedback.
Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Consistently updated knowledge of safety requirements and policies.
11/1985 to 02/1988
Deli Clerk/BakerKroger Co. – City, STATE,
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Maintained proper signage and pricing information for displays, cases and counters.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
01/1979 to 11/1985
Stock/Deli ClerkHy-Vee Inc. – City, STATE,
Maintained proper signage and pricing information for displays, cases and counters.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Calculated total items needed to assemble party trays and placed orders for inventory.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Created appealing food arrangements for party trays and specialized orders.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Opened new inventory and rotated stock by dates to maintain freshness.
Listened carefully to customer instructions and prepared orders according to those preferences.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Greeted customers at deli counter to fulfill requests and answer questions.
Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number] % accuracy rate.
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