manager resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Seasoned High motivational individual specializing in management of retail locations, customer service. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in marijuana cannabis environment. Ready to help team achieve company goals.
Skills
Relationship building and management
Team leadership and coaching
Order management
Maximizing Profitability
Store Management
Product and Service Sales
Goals and Performance
Staff Management
Staff training and development
Team Building
Strategic thinker
POS systems
Accurate money handling
Opening and closing procedures
Sales expertise
Store displays
Customer Relations
Hourly shift management
Education
Marinello School of Beauty - Los AngelesLos Angeles, CAExpected in 08/2014 ā ā: - GPA:
Eagle Rock High SchoolLos Angeles, CAExpected in 06/2013 ā āHigh School Diploma : - GPA:
Work History
Black Butte Ranch - Manager Sisters, OR, 04/2020 - 11/2021
Trained team members in successful strategies to meet operational and sales targets.
Managed store organization, maintenance and purchasing functions.
Addressed and resolved strategy issues to support sales management and guide business direction.
Cultivated and strengthened lasting client relationships using knowledge and honesty.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchases.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Approved regular payroll submissions for employees.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Onboarded new employees with training and new hire documentation.
Weighed, prepared and packaged different types of products.
Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Packaged regulated products in appropriate exit containers.
Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Restocked supplies and arranged displays.
Read industry publications to maintain knowledge on current and future bud trends.
Checked guests' photo identification for validity and age requirements.
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Sold flowers, concentrates and edibles in fast-paced environment.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Wrapped, boxed and weighed bakery department products.
Prioritized helping customers over completing other routine tasks in store.
Increased business sales utilizing Product or Service knowledge.
Developed new store location from ground up by hiring and training efficient team.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control and store opening and closing procedures.
Covid -19 protocols
Black Butte Ranch - Manager Sisters, OR, 04/2019 - 11/2020
Managed inventory control, cash control and store opening and closing procedures.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Analyzed and interpreted store trends to facilitate planning.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Weighed, prepared and packaged different types of products.
Managed high volume of cash with Number% accuracy rate.
Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Restocked supplies and arranged displays.
Read industry publications to maintain knowledge on current and future bud trends.
Checked guests' photo identification for validity and age requirements.
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Sold flowers, concentrates and edibles in fast-paced environment.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Wrapped, boxed and weighed bakery department products.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Developed new store location from ground up by hiring and training efficient team.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Black Butte Ranch - Manager Sisters, OR, 07/2015 - 04/2017
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Managed inventory control, cash control and store opening and closing procedures.
Coached sales associates on product knowledge by using wide variety of training tools.
Developed new store location from ground up by hiring and training efficient team.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervised guests at front counter, answering questions regarding products.
The Habit Burger Grill - Cashier / Server City, STATE, 04/2013 - 11/2014
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Noted special patron requests and followed up with kitchen to confirm delivery.
Cultivated warm relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
Bussed and reset tables to keep dining room and work areas clean.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
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