Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Skilled [Job Title] offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Proactive [Job Title] with work history overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Driven [Job Title] bringing [Number] years of overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes. Areas of expertise include troubleshooting, preventive maintenance and waste elimination. Dedicated to producing products meeting quality expectations.
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
02/2019 to 04/2020ManagerBlack Butte Ranch | Sisters, OR,
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Assigned tasks to associates to fit skill levels and maximize team performance.
Increased safety awareness among employees, resulting in zero injuries.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
07/2015 to 12/2018Lead BartenderMidas Hospitality | Duncan, OK,
Planned and updated menus to capitalize on changing trends in customer preferences.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Worked with management to plan and implement special events to boost customer numbers and profits.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Upsold customers from shelf to premium brands to help boost sales.
Reinvented classic cocktails [Type] and [Type] to complement new menu options.
Oversaw and managed [Number] banquet special event functions, resulting in $[Amount] in sales.
Introduced [Type] promotion to menu, increasing monthly sales [Number]%.
Reduced inventory losses by creating new drink menu items to move older products.
Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Checked [Number] customer IDs per day to verify legal age of customers.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Stocked bar with beer, wine, liquor and related supplies.
Assisted [Job title] with design and development of beverage menu, resulting in [Number]% increase in [Timeframe] sales.
Inventoried glass and stemware and cut costs [Number]% through effective inventory management.
Upsold latest products and drinks, resulting in [Number]% increase in sales per [Timeframe].
Used [Type] system to process [Number] cash and credit card payments per day.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Conducted proper housekeeping, including [Action] and [Action] to clean bar area.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Made product recommendations to customers based on preference, food pairings and special promotions.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Estimated daily beverage consumption to maintain proper inventory levels.
Monitored patrons to keep alcohol consumption in designated areas.
Engaged in small talk with patrons to build rapport and earn repeat business.
Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
Promoted products to customers to enhance bill totals with high-profit items.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
01/1990 to 05/2000ManagerBlack Butte Ranch | Sisters, OR,
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Assigned tasks to associates to fit skill levels and maximize team performance.
Increased safety awareness among employees, resulting in zero injuries.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Education and Training
Expected in 05/1993High School Diploma | North Shore Senior High School, Houston, TXGPA:
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