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manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales Techniques
  • Brand management
  • Staff development
  • Systems and automation applications
  • Issue and conflict resolution
  • Customer service
  • People skills
  • Friendly, positive attitude
  • Organization
  • Flexible schedule
  • Communication
  • Project management
  • Restaurant operations management
  • Adaptable
  • Supervisory skills
  • Stable work history
  • Customer-oriented
  • Labor and food cost control
  • Full service restaurant background
  • Training
  • Sanitation
Experience
02/2023 to Current
Manager Hologic Richmond, VA,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Explained goals and expectations required of trainees.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted staff by serving food and beverages or bussing tables.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
05/2020 to 02/2023
Server Blackberry Farm Maryville, TN,
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
07/2020 to 11/2020
Supervisor Toyoda Gosei North America Corporation Plymouth, MI,
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted clients with bathing, dressing and incontinence care.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped client with medication self-administration.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Recognized emergency situations and implemented appropriate procedures.
  • Managed patient transportation and appointment scheduling.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Checked patients' pulse, temperature and respiration.
  • Provided patients and families with emotional support and instruction.
Education and Training
Expected in to to
:
Ccac - Pittsburgh, PA,
GPA:

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Resume Overview

School Attended

  • Ccac

Job Titles Held:

  • Manager
  • Server
  • Supervisor

Degrees

  • Some College (No Degree)

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