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manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Guest-focused Retail Sales professional with solid understanding of retail dynamics, marketing and guest service. Offering three years of experience providing quality product recommendations and solutions to meet guest needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Flexible and approachable with strong organizational and time management skills. Practiced in use of POS systems and proficient in money handling. Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs.

Skills
  • Issue and conflict resolution
  • Project management
  • Staff training and development
  • Store maintenance
  • Cheerful and energetic
  • Superior organization skills
  • Banking and financial services background
  • Organized
  • High-energy attitude
  • Superior communication skills
  • Flexible scheduling
  • Adaptive team player
  • Excellent multi-tasker
  • Cash handling accuracy
  • Dependable and reliable
  • Training
  • Guest service
  • Hospitality services
Education and Training
Santa Rosa High School Santa Rosa, TX Expected in 01/2013 ā€“ ā€“ High School Diploma : - GPA :
Experience
Capital One - Manager
College Point, NY, 08/2019 - Current
  • Give input on how to improve training and employee productivity.
  • Communicate and coordinate with multiple departments to achieve top results.
  • Train current employees on additional job positions to maintain coverage of roles at all times.
  • Greet and assist all customers daily in high-traffic retailer.
  • Maintain open and professional team relationships to quickly identify and resolve issues.
  • Assess employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
  • Train numerous employees in inventory practices, POS systems and product knowledge, contributing to an increase in customer satisfaction ratings.
Mcdonald's - Hci - Beauty Consultant Sales Representative
Melbourne, FL, 04/2017 - Current
  • Observed guest behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used register system to ring up guest purchases, process payments and issue receipts.
  • Designed and deployed new display ideas to improve accessibility to merchandise and increasing sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on guest needs and desires.
  • Communicated with guests about company offerings, including policies, restrictions and refund policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to guests, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus guest attention on specific items.
McDonald's - Shift Manager
City, STATE, 02/2014 - 04/2015
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Cross-trained in every store role to maximize operational knowledge.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Trained and supervised staff members.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive communication.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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Resume Overview

School Attended

  • Santa Rosa High School

Job Titles Held:

  • Manager
  • Beauty Consultant Sales Representative
  • Shift Manager

Degrees

  • High School Diploma

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