I have been in the service industry for over 25 years. I truly enjoy working with the public. I have been with my last job for 20 years and it has recently changed ownership. I don’t feel this company is going in the same direction as my needs. I enjoy working in a professional environment rather than a loosely managed restaurant with these new owners. My hope is to find a new place to call home.
Forward-thinking [Job Title] with [Number] years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Adaptable Manager offering [Number] years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in [Software] and [Software]. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.
Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Industry]. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
- Issue and conflict resolution
- Contract development and management
- Staff development
- CRM
Lehigh Acres, FL, 04/2000 - 01/2021
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
- Led staff meetings for team of [Number] to communicate [Type] directives.
- Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
- Cross-trained in every store role to maximize operational knowledge.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Harrisburg, PA, 05/1998 - 03/1999
- Supervised cleanliness of guest service areas before, during and after service.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
- Reinvented classic cocktails [Type] and [Type] to complement new menu options.
- Upsold customers from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stocked bar with beer, wine, liquor and related supplies.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Monitored patrons to keep alcohol consumption at designated levels.
City, STATE, 01/1991 - 01/1997
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
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School Attended
- Roosevelt High School
Job Titles Held:
- Manager
- Bartender Supervisor
- Server
Degrees
- High School Diploma
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