LiveCareer-Resume

manager resume example with 12+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong customer service and product knowledge. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Skills
  • Staff Management
  • Strategic Planning
  • Business planning
  • Negotiation
  • Verbal and written communication
  • Customer Service
  • Phone Sales
Work History
01/2019 to Current Manager Carlyle Group Inc. | Washington, DC,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Prepared quotes for new products and services and composed budgets.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Trained new employees in specific job requirements.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cake Decorator
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
07/2016 to 12/2019 Fronter/Customer Service Specialist Mcdonald's | Tucson, AZ,
  • Inbound/Outbound over 60 call to customer to assist with their health insurance needs and concerns
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Encouraged policyholders to submit referrals to increase client base.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Phone Sales
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Described product highlights and benefits to help guide purchasing decisions
10/2014 to 12/2015 Customer Service Specialist Pacific Medical Centers | Burbank, CA,
  • Received inbound calls from merchant inquiring about their daily Batch out and Deposits
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Maintained financial accounts by processing customer adjustments.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Phone sales to up sell new equipments
05/2006 to 12/2012 Lead Pharmacy Technician PHARMACY XPRESS | City, STATE,
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Processed incoming drug orders.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
Education
Expected in to to | Concorde Career College, Hollywood, FL GPA:
Expected in 06/2005 to to High School Diploma | J. P. Taravella High School, Coral Springs, FL GPA:

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Resume Overview

School Attended

  • Concorde Career College
  • J. P. Taravella High School

Job Titles Held:

  • Manager
  • Fronter/Customer Service Specialist
  • Customer Service Specialist
  • Lead Pharmacy Technician

Degrees

  • Some College (No Degree)
  • High School Diploma

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