manager at neehees indian restaurant resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Restaurant operations
Educating consumers
Data imports
Contracting policies and regulations
Verifying documentation
Culture Transformation
Patient-focused quality service
Leadership communications
Catering revenue budget development
Basic math skills
Locating venues
Ratings understanding
Work History
07/2020 to Current
MANAGER aT NEEHEES INDIAN RESTAURANTHuntington Ingalls Industries – Augusta, GA,
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Led and directed team members on effective methods, operations and procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Achieved highest employee retention rate in region.
Carefully interviewed, selected, trained and supervised staff.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Educated customers on promotions to enhance sales.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Assisted customers with locating and choosing merchandise in any store department.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Used POS system to enter orders, process payments, and issue receipts.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
02/2015 to 05/2017
ManagerOllie's Bargain Outlet – Melbourne, FL,
Cross-trained existing employees to maximize team agility and performance.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Created and implemented aggressive action plan to address pressing cost control needs.
Communicated best practices among on-site and external personnel to align efforts and goals.
Prepared quotes for new products and services and composed budgets.
Hired, trained and mentored staff to maximize effectiveness.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Recorded inventory sales into organization's weekly income report.
Raised property accuracy and accountability by creating new automated tracking method.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
07/2014 to 07/2015
Store AssociateKunj Rental Inc – City, STATE,
Greeted customers, helped locate merchandise and suggested suitable options.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Answered questions about store policies and concerns to support positive customer experiences.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Expected in 03/2003 to to
High School Diploma: HSC MAHIDA HIGH SCHOOL - GUJARAT,INDIA, GPA:
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