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manager assistant manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Marketing tactics
  • Retail operations management
  • Microsoft Office expertise
  • Retail Space Planning
  • Customer rapport
  • Merchandising
  • Orientating and training
  • Customer relations
Experience
05/2020 to Current
Manager/Assistant Manager Sheehan Family Companies Boston, MA,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Worked closely with customers to understand needs and resolve diverse issues.
09/2011 to 10/2012
Sales Representative Grand Circle Travel TX, State,
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Created and implemented store displays, promoting sales and growth.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Adhered to company initiatives and achieved established goals.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
08/2010 to 05/2011
Walmart Cell Phone Sales Representative Company Is Now Defunct City, STATE,
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.
09/2004 to 10/2005
Inbound Call Center Sales Representative Aegis City, STATE,
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Completed paperwork within established guidelines to document consumer requests.
Education and Training
Expected in 06/1988 to to
High School Diploma:
Central Noble High School - Albion, IN,
GPA:
Expected in to to
: Communications, Business
Defiance College - Defiance, OH
GPA:

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Resume Overview

School Attended

  • Central Noble High School
  • Defiance College

Job Titles Held:

  • Manager/Assistant Manager
  • Sales Representative
  • Walmart Cell Phone Sales Representative
  • Inbound Call Center Sales Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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