, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Product and service knowledge
Sales monitoring
Marketing tactics
Retail operations management
Microsoft Office expertise
Retail Space Planning
Customer rapport
Merchandising
Orientating and training
Customer relations
Experience
05/2020 to CurrentManager/Assistant ManagerSheehan Family Companies | Boston, MA,
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Worked closely with customers to understand needs and resolve diverse issues.
09/2011 to 10/2012Sales RepresentativeGrand Circle Travel | TX, State,
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Answered product questions with up-to-date knowledge of sales and promotions.
Demonstrated product features to align with customer needs.
Created and implemented store displays, promoting sales and growth.
Presented products and services to prospective and existing customers to meet client needs.
Adhered to company initiatives and achieved established goals.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Developed key customer relationships to increase sales.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
08/2010 to 05/2011Walmart Cell Phone Sales Representative Company Is Now Defunct | City, STATE,
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Detailed product features for customers to provide information for best decisions based on personal needs.
Used on-site computer systems to access figures and documentation associated with available service plans.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Bagged or packaged purchases and wrapped gifts.
Recommended, selected and located merchandise based on customer desires.
Maintained knowledge of sales and promotions, return policies and security practices.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Maintained records related to sales for store management.
09/2004 to 10/2005Inbound Call Center Sales RepresentativeAegis | City, STATE,
Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Forwarded calls to management if outstanding issue required immediate resolution.
Completed paperwork within established guidelines to document consumer requests.
Education and Training
Expected in 06/1988High School Diploma | Central Noble High School, Albion, IN, GPA:
Expected in | Communications, BusinessDefiance College, Defiance, OHGPA:
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