Hard working store manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
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Promoted to Store Manager after 10 months in the Management Trainee position.
Trained and developed an outstanding team of leaders.
Managed a successful sales team who consistently exceeded sales goals each month.
Reduced shrinkage by coaching loss prevention strategies.
On campus recruiting led to career minded employees.
Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.
Wrote contract documents, purchase agreements and closing statements.Assisted in developing marketing material for properties.Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.Photocopied all correspondence, documents and other printed materials.Drafted and typed grammatically correct office memos.Handled incoming and outgoing correspondence, including mail, email and faxes.Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.
Made the President's List 2009 and 2010 school year.
Awarded "Outstanding Academic Achievement Award" 2009-2010.
Graduated Summa Cum Laude.
National Honor Society
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