manager assistant resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and empathetic medical professional, offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Skills
Sales Monitoring
Product and Service Knowledge
Managing Operations and Efficiency
Onboarding and Orientation
Teamwork and Collaboration
Verbal and Written Communication
Scheduling and Coordinating
Stress Management
Medical Records Maintenance
Drawing Blood
Biohazard Waste Disposal
Patient Relations
Scheduling Software
Problem-Solving
Written and Verbal Communication
Butterfly Venipuncture
Microsoft Office
HIPAA Compliance
Venipuncture and Phlebotomy
Professional Bedside Manner
Time Management
Check-In and Check-Out Procedures
Critical Thinking
Clear Communication
Cleaning and Organizing
Experience
07/2021 to CurrentManager/AssistantMasterclass | New York, NY,
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Served as contact person and source of information to maintain good communication with clients.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
06/2020 to 07/2021Front Office CoordinatorStile Aesthetics | City, STATE,
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Maintained general office organization and cleanliness.
Computed balances, totals or commissions to support accounting team.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Organized charts, documents and supplies to maintain team productivity.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Incorporated outside records into charts and EHR.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Organized instruments and supplies to optimize surgical team efficiency.
Provided surgical support to help Dr. Frank Stile execute safe operations and procedures resulting in positive patient outcomes.
Organized supply room and ordered supplies and equipment.
Communicated with patients after surgery to assess recovery and mitigate complications.
Managed and maintained surgical suites by sterilizing and organizing equipment.
11/2014 to 09/2019Concierge CoordinatorMSM Michael S. Mall | City, STATE,
Welcomed employees and guests, addressing needs with accurate information and support.
Collected and organized documents and supplies.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Answered multi-line phone system and directed callers to requested personnel and departments.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Protected patients by observing strict HIPAA guidelines.
Straightened up waiting room to maintain neat and organized space.
Entered insurance, demographics and health history into patient database.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Trained new staff on office procedures, insurance processes and medical terminology.
Organized charts, documents and supplies to maintain team productivity.
Responded to patient callbacks and phone-in prescription refill requests.
Conducted insurance verification and pre-certification and pre-authorization functions.
Labeled and completed lab requisitions using ICD and CPT coding.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Conferred with advertising managers to develop and implement marketing plans.
Collaborated with team to forecast based on sales and product profitability.
Created new images, marketing copy and graphics to support successful marketing efforts.
Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Education and Training
Expected in 02/2023 to to Certification | Phlebotomist Phlebotomy Career Training , Online, GPA:
Expected in to to Associate of Science | NursingCollege of Southern Nevada, Las Vegas, NVGPA:
Expected in to to Associate of Arts | Hospitality And Recreation MarketingUniversity of Nevada - Las Vegas, Las Vegas, NVGPA:
Certifications
BLS- Basic Life Support Certified, Medic CPR Training - 2023
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