manager and team lead of business applications resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
An inspiring leader, a strategic planner, an effective coach, a trusted advisor, a friendly mentor, and a reliable team member. Strong advocate of trusted, committed, reliable professional partnerships, and render a customer experience that exceeds expectations. Experienced in areas of IT strategy, systems architecture, systems integration, consulting, operations support, business process improvements to ERP value chain operations, project management, and services delivery.
Skills
Systems Design for Applications
ERP Systems Architecture
ERP Implementation
Project Management
Cross Functional Collaboration agent
Applications Portfolio Management
Global IT Production Support - Applications
Management of Offshore resources
Integration of Applications
Supply Chain Business Processes
Change Management
Technical Documentation
Translate End user requirements to Functional and Technical specifications
IT Governance
Policy, Department Procedures, Work Instructions
Management of Software Development
Compliance
Data Privacy
SAP S4/HANA solution, SAP IDM, SAP Roles and Authorizations
QAD MFG/PRO
Progress 4GL
Loftware Labeling solution
Vertex
Payment Processing solutions
Microsoft Office, MS Excel, MS Word, MS Visio, MS Project
Work History
Manager and Team Lead of Business Applications, 04/2011 - Current Icon – Weeki Wachee, FL,
Currently managing the SAP applications landscape so as to stay current and operational, architect and deliver technical solutions for continuous improvement, sustaining daily operations of systems and business applications such as SAP S4/HANA systems and sub-systems, EDI framework and tools, Labeling solutions, several Legacy applications, by assuring high availability and speedy defect resolution, coordination of change control, and effective release management.
Currently managing a team of approximately 8 members and a budget of $2M.
Managing all vendor relationships, budgeting for subscriptions, services, service level agreements for application software deployed to support business operations.
Served as the Business process expert for the blue-printing process for the Order to Cash stream.
Partnering with IT Business consultants and Business teams to support projects driven by strategic initiatives and continuous improvement initiatives.
Key initiatives include technical architecture for SAP implementation for the enterprise, the layout of landscape, application integration to connected systems, and data migration and cut-over to SAP S4/HANA.
Helped transition the organization from a Project phase to an operational phase.
Designed and implemented Integration projects: QAD ERP System to SalesForce and SAP BW, Payment processing solutions, Labeling solutions.
Initiated and supported Several process improvement initiatives to reduce costs, increase efficiency levels and eliminate operation errors in Warehouse Management.
Migrated from Sybase to new MS SQL Server based technology
solutions for Data Warehousing.
Established IBM B2B EDI infrastructure for EDI processing
Implemented continuous improvement IT solutions for Operations and warehousing with efficiency improvements up to 25% and cost savings of over $1.2M
President and Founder, 05/2009 - 03/2011 Icon – Philadelphia, PA,
Streamlined the Change Management process for implementing
enhancements to ERP system at Medela, LLC. The solution helped
assure accuracy with patch releases to 100%, and provided better
monitoring and control of the patch releases.
Performed several installations of QAD ERP and related products,
developed customizations and advised on best practices related to
change control, and custom program development.
Senior Project Manager, 02/1997 - 01/2004 QAD Inc – City, STATE,
Executed and delivered technical projects of sizes ranging from a few thousand dollars to about half a million dollars, in areas of customizations, bolt-on solutions, upgrades, installation, training.
Assisted the PMO (Project Management Office) to define processes and methodologies for planning, execution, monitoring, delivery and closure of projects.
Defined processes and Program Management metrics for Application Management Services for customers.
Managed service levels to meet and further exceed service commitments.
Successfully implemented ERP solutions in the capacity of technical architecture consultant and project manager.
I was positioned as asubject matter expert in the areas of technical architecture, infrastructure and deployment solutions for ERP implementations.
Developed and nurtured strong project teams, set goals, monitored performance, and addressed their training and development needs. Stimulated, mentored, motivated and challenged them to higher levels of performance.
Facilitated knowledge-sharing and sharing of best practices.
As a Senior Technical Consultant, Managed the initiation, planning and execution of several technology projects involving system integration, installation, upgrades and conversion.
Managed Service offerings and custom solutions for customers in North America, using offshore resources.
Improved the overall utilization improved from 33% to about 67% in a span of six quarters.
Helped improve the gross margin for the Services department by over 20% due to the gross margins in services projects using off-shore capacity.
Successfully architected customer systems including fail-over and high- availability solutions for a large implementation.
As a trusted advisor, managed customer expectations in the areas of implementation, customized solutions, training and design of a roadmap for continued success.
Designed and developed several application integration solutions using existing interoperability tools and product bolt-on solutions.
Worked as a team lead for the design through implementation and post-go-live support.
Senior Project Manager, 02/1997 - 01/2004 ISS Group – City, STATE,
Implemented several Internet-based Sales Order Processing solutions using a shopping cart paradigm and ISSG's eFramework tool-set. The system enabled communication with QAD MFG/PRO at the back-end to track Sales Orders and Invoices, reprint invoice copies online and provide visibility to inventory availability on a real-time basis.
Designed and implemented several bolt-on and application integration solutions between disparate systems for data synchronization, exchanging transactions like Sales Orders, Purchase Orders, and master data like Items, Product structures, cost set, routings, using custom, EDI or XML format.
Designed, developed through release of Sales and Use Tax API, an interface between QAD MFG/PRO, QAD Enterprise Applications and Quantum , a Tax software from Vertex Inc.
Education
Master of Business Administration: , Expected in 04/2013 - Kellogg School of Management, Northwestern University - Evanston, IL GPA: Status -
Master of Engineering: Systems Science And Automation, Expected in 03/1988 - Indian Institute of Science - Bangalore, India, GPA: Status -
Bachelor of Engineering: Mechanical Engineering, Expected in 06/1986 - Osmania University - Hyderabad, India, GPA: Status -
Certifications
Project Management Professional (PMP) - 2003 – 2019
SAP Certified Associate – Business Process Integration with SAP ERP 6.0 (05/2015)
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Resume Overview
School Attended
Kellogg School of Management, Northwestern University