Hi my name is Jessica and I have had a wide variety of jobs in the restaurant business, I have gone through the entirety of the business from front to back from serving, to management and from my experience I have enjoyed the customer service and people development aspect of the business. I'm very passionate about how I connect with customers and help them feel excited and safe with our interactions. What I can offer is customer satisfaction beyond expectation, my ability to connect with customers has had years to continue to grow. I can bring an empowering environment and will always be hungry to learn the trade and will be open to any and all feedback.
Skills
Issue and conflict resolution
Sales Techniques
Staff development
Teambuilding
Analytical
Collaboration
Active listening
Customer Service
Money Management
Merchandise restocking
Customer greeting
Customer assistance
Cash register operation
Payment processing
Issue resolution
Cash management
Customer seating
Training and mentoring
Coin counting
Cash drawer balancing
Credit and cash transactions
Sales and Promotions
Product Knowledge
Task delegation
Staff management
Coaching and mentorship
People skills
Friendly, positive attitude
Process optimization
Product and service knowledge
Building key relationships
Presentation skills
Communication skills
Brand awareness
Training & Development
Education and Training
Arcadia High SchoolArcadia, CAExpected in 03/2015 ā āGED: - GPA:
Experience
Charter Spectrum - Manager Fremont, OH, 03/2018 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Assessed, optimized and elevated operations to target current and expected demands.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cross-trained in every store role to maximize operational knowledge.
Tommy Bahama - Line Cook Corporate - Federal Way, WA, 03/2015 - 10/2017
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Kept stations stocked and ready for use to maximize productivity.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Operated fryers and grills according to instructions to maintain safety and food quality.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Marinated food items according to corporate-provided instructions and recipes.
Grilled and deep fried various foods, including meats, potatoes and fish.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Oakland County - Student Mi 48328, MI, 01/2014 - 08/2015
Contributed to development, planning and completion of project initiatives.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Leveraged excellent project management and leadership skills to coordinate group activities, complete projects and advance knowledge.
Tommy Bahama - Line Cook Corporate - Seattle, WA, 01/2013 - 09/2013
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Kept stations stocked and ready for use to maximize productivity.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Operated fryers and grills according to instructions to maintain safety and food quality.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
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