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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Resourceful sales and operations manager offering over 12 years of demonstrated success in increasing revenue, reducing costs and improving customer satisfaction.
Skills
  • Staff training and development
  • Personnel development
  • Strong presentation skills
  • Budgeting proficiency
  • Quality improvement competency
  • Operations management
  • Trend analysis
  • Profit and loss understanding​
  • Effective staff coach
  • Strong presentation skills
Work History
MANAGER, 09/2011 to 2013
Jones Lange Lasalle Inc.Fort Washington, PA,
  • Oversee Operations, and Visual Presentation of 12 million dollar, 35,000sq ft, multi floor, fast-fashion, high unit velocity location.
  • Ensure a consistent customer experience through flawless execution of sales proposition, and visual presentation resulting in financial gains and profitability.
  • Manage and Develop 10 member support team (5 Visual, 6 Operations) and approx.
  • 90 - 150 part-time sales associates.
  • Created a Stock productivity and performance tracking system to elevate the Operations in the District and Field Visual Managers home store.
  • Was able to reallocate 30% of the payroll used for processing into other areas while increasing productivity.
  • Ranked in Top 100 stores in the company FY2011.
  • Execute weekly sales management workshops to elevate service and sales/KPI production and develop support managers to "own" the business.
General Manager, 2013 to Current
Emcor Group, Inc.Martinez, CA,
  • Field Manager in Training MA & CT Responsible for delivering a consistent, high quality patient and customer experience in a multi-unit cross functional environment encompassing retail, lab and doctor services in order to deliver the key results of the organization. I lead my store set to a 110% sales comp, and 111% customer growth while achieving sales plan.
  • As National Deployment Leader (NDL) and Regional Ignite Coach, I lead deployment activities for the region to enable effective change management, including a combination of stores visits, meetings with key partners, on-the-ground implementation, and support of each phase of the roll-outs.
  • Drive operational readiness and support escalations from roll-out.
  • Provide feedback and recommendations to stores teams and begin to formulate a plan to overcome challenges.
  • As NDL my region ranked #1 in the chain for Associate Tablet usage, over 40%.
  • Chosen as an Excel mentor - leading a team of bottom performing stores to achieve a 102% comp in a 13 week development period.
  • Graduate of the (FMBT) Field Manager Basic Training in which I received the Entrepreneurial Characteristic award.
  • Have promoted 2 Retail Managers to General Managers, 2 Lab Techs to Lead Lab Technicians, and consistently grew bench strength to fill in store and regional needs within 2 weeks.
  • Drove store sales increase of $450,000 with an increase of 12.8% in Gross Profit.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Created new sales and promotional methods.
  • Administered $700,000 payroll budget.
STORE MANAGER, 10/2007 to 09/2011
LacosteLos Angeles, CA,
  • Promoted to a Top 10 Store. Recruited, trained and supervised 55+ Sales Associates and Cashiers and a Management support team of 5.
  • Ensured that there was a consistent level of bench strength to fill open management positions within 2 weeks.
  • Fostered an environment in which guests enjoy high levels of service, and employees are motivated to deliver top performance.
  • Assisted in generating the districts highest Comp Sales, Average Dollar Sale, and Units per Transaction increases in 2010.
  • Elevated store's guest-satisfaction from 76% to 98% within 8 months; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Managed the districts training store, and traveled the district to train all new Assistant and Store Managers in Operations.
  • Trained 3 new District Managers and a Regional Loss Prevention Manager.
  • Conducted weekly and monthly Conference Calls on store Operational Standards, and traveled to opportunity stores for training.
  • Reduced Shrink Loss from a 5.5% to a 1.3% Assisted in supervising and training staff at locations when there was a Store Manager vacancy.
EXECUTIVE HOST SHIFT MANAGER, 2005 to 10/2007
MOHEGAN SUN CASINOCity, STATE,
  • Responsible for maintaining and cultivating relationships, with Celebrity and VIP customers, and ensuring a superior gaming experience.
  • Monitor and drive sales of and Executive Host team in 3 casinos measuring over 300,000 square feet, 130,000 square-foot retail shopping, and monitor and provide sole approval for issuing high end players rooms in a 34-story, 1,200-room luxury hotel tower.
  • Facilitate the effective management of information throughout all of the marketing departments.
  • Maintained a working knowledge of the casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible.
  • Managed an Accountability Program which monitored each Executives performance through their customers trip frequency, gambling habits and spending, complementary amenities offered, and profitability.
Education
High School Diploma: , Expected in 1998
Westfield Academy - Westfield, NY
GPA:
  • Top 11 % of class
  • State University of New York, Regents High School Diploma
Associate of Science: HR Management, Expected in
Ashworth College - Norcross, GA
GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Westfield Academy
  • Ashworth College
Job Titles Held:
  • MANAGER
  • General Manager
  • STORE MANAGER
  • EXECUTIVE HOST SHIFT MANAGER
Degrees
  • High School Diploma
  • Associate of Science