Resourceful sales and operations manager offering over 12 years of demonstrated success in increasing revenue, reducing costs and improving customer satisfaction.
Staff training and development
Strong presentation skills
Quality improvement competency
Profit and loss understanding?
Effective staff coach
Strong presentation skills
10/2011 to 01/2013
MANAGERForever 21 – Braintree, MA
Oversee Operations, and Visual Presentation of 12 million dollar, 35,000sq ft, multi floor, fast-fashion, high unit velocity location.
Ensure a consistent customer experience through flawless execution of sales proposition, and visual presentation resulting in financial gains and profitability.
Manage and Develop 10 member support team (5 Visual, 6 Operations) and approx.
90 - 150 part-time sales associates.
Created a Stock productivity and performance tracking system to elevate the Operations in the District and Field Visual Managers home store.
Was able to reallocate 30% of the payroll used for processing into other areas while increasing productivity.
Ranked in Top 100 stores in the company FY2011.
Execute weekly sales management workshops to elevate service and sales/KPI production and develop support managers to "own" the business.
01/2013 to Current
General ManagerLENSCRAFTERS – Braintree, MA
Field Manager in Training MA & CT Responsible for delivering a consistent, high quality patient and customer experience in a multi-unit cross functional environment encompassing retail, lab and doctor services in order to deliver the key results of the organization. I lead my store set to a 110% sales comp, and 111% customer growth while achieving sales plan.
As National Deployment Leader (NDL) and Regional Ignite Coach, I lead deployment activities for the region to enable effective change management, including a combination of stores visits, meetings with key partners, on-the-ground implementation, and support of each phase of the roll-outs.
Drive operational readiness and support escalations from roll-out.
Provide feedback and recommendations to stores teams and begin to formulate a plan to overcome challenges.
As NDL my region ranked #1 in the chain for Associate Tablet usage, over 40%.
Chosen as an Excel mentor - leading a team of bottom performing stores to achieve a 102% comp in a 13 week development period.
Graduate of the (FMBT) Field Manager Basic Training in which I received the Entrepreneurial Characteristic award.
Have promoted 2 Retail Managers to General Managers, 2 Lab Techs to Lead Lab Technicians, and consistently grew bench strength to fill in store and regional needs within 2 weeks.
Drove store sales increase of $450,000 with an increase of 12.8% in Gross Profit.
Monitored weekly, monthly and quarterly achievement goals.
Created new sales and promotional methods.
Administered $700,000 payroll budget.
11/2007 to 10/2011
STORE MANAGERCHARLOTTE RUSSE – Providence Waterford, RI CT
Promoted to a Top 10 Store. Recruited, trained and supervised 55+ Sales Associates and Cashiers and a Management support team of 5.
Ensured that there was a consistent level of bench strength to fill open management positions within 2 weeks.
Fostered an environment in which guests enjoy high levels of service, and employees are motivated to deliver top performance.
Assisted in generating the districts highest Comp Sales, Average Dollar Sale, and Units per Transaction increases in 2010.
Elevated store's guest-satisfaction from 76% to 98% within 8 months; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Managed the districts training store, and traveled the district to train all new Assistant and Store Managers in Operations.
Trained 3 new District Managers and a Regional Loss Prevention Manager.
Conducted weekly and monthly Conference Calls on store Operational Standards, and traveled to opportunity stores for training.
Reduced Shrink Loss from a 5.5% to a 1.3% Assisted in supervising and training staff at locations when there was a Store Manager vacancy.
01/2005 to 11/2007
EXECUTIVE HOST SHIFT MANAGERMOHEGAN SUN CASINO – Uncasville, CT
Responsible for maintaining and cultivating relationships, with Celebrity and VIP customers, and ensuring a superior gaming experience.
Monitor and drive sales of and Executive Host team in 3 casinos measuring over 300,000 square feet, 130,000 square-foot retail shopping, and monitor and provide sole approval for issuing high end players rooms in a 34-story, 1,200-room luxury hotel tower.
Facilitate the effective management of information throughout all of the marketing departments.
Maintained a working knowledge of the casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible.
Managed an Accountability Program which monitored each Executives performance through their customers trip frequency, gambling habits and spending, complementary amenities offered, and profitability.
High School Diploma: Westfield Academy - Westfield, NY
Top 11 % of class
State University of New York, Regents High School Diploma
Associate of Science: HR ManagementAshworth College - Norcross, GA