Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
Staff Management
Strategic Planning
Sales and Marketing
Consulting
Excellent work ethic
Relationship-Building
Work History
07/2020 to 12/2020
ManagerPapa Murphy's Holdings, Inc. – Richardson, TX,
Delivered feedback to decision-makers regarding employee performance and training needs.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Oversaw, trained and encouraged 20 employees, promoting culture of efficiency and performance.
Supervised guests at front counter, answering questions regarding products.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed inventory control, cash control and store opening and closing procedures.
Coached sales associates on product knowledge by using helpful training tools.
06/2019 to 12/2020
CashierGrady Health System – Camilla, GA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Served needs of more than 20 customers in busy and full environment.
Checked completed orders for accuracy and bagged meals for easy carrying.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Maintained clean, sanitized and well-organized food preparation zones.
Operated manual and electric appliances to peel, slice and trim food.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Operated grills and fryers to prepare delicious, attractive fast food items, including chicken baskets and milkshakes items.
Interpreted over 50 food order slips per shift to prepare food according to customer orders.
Assisted customers in choosing menu items by providing food complementing information.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Prepared beverages and filled food orders for customers.
01/2019 to 05/2019
Front End CashierBristol Farms – Yorba Linda, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Called for back up cashiers during peak times to minimize wait time for customers.
Answered questions about store policies and concerns to support positive customer experiences.
Greeted customers and responded to requests for information.
Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Assisted with purchasing decisions and located merchandise for customers.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Approached every question or concern with calm and level-headed approach to successfully address any need.
Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
Assisted customers by answering questions and fulfilling requests.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Worked closely with Manager to solve problems and handle customer concerns.
Counted cash in register drawer at beginning and end of shift.
Educated customers on promotions to enhance sales.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Performed cash, card and check transactions to complete customer purchases.
Increased sales by offering advice on purchases and promoting additional products.
Education
Expected in 05/2021
Licensed Aesthetician : Aesthetician Paul Mitchell The School - Murfreesboro - Murfreesboro, TN GPA:
Expected in 05/2018
High School Diploma: Shelbyville Central High School - Shelbyville, TN GPA:
Certifications
Certified with Product Knowledge, Dermalogica - [Dec 2020- Active]
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