manager resume example with 7+ years of experience
Reliable Hourly Shift Manager bringing 8+ years of related experience and the drive to make a difference in business operations. Familiar with scheduling, assigning and overseeing employee work to maximize performance. Seeking to apply leadership, perseverance and motivation and organization skills to a long-term position.
Hardworking [Industry] Hourly Shift Manager familiar with receiving and stocking inventory, setting up registered and maintaining cleanliness. Quality-driven leader bringing 8 years of industry experience.
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guest. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Register preparation
- Goal setting
- Performance management
- Quick learner
- Strong communication skills
- Food safety procedures
- Customer-focused
- Concentration
- Outgoing and energetic
- Committed team player
- Multitasking
- Cash handling expert
- Management
- Money handling
- Safe food handling
- Customer service
- Upselling techniques
Atlanta, GA, 12/2016 - 02/2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Consistently managed 4-person staff .
Hampstead, NC, 11/2016 - 09/2020
- Scanned goods and collected payments and issued refunds, receipts, and change.
- Greeted customers promptly.
- Stocked and maintained inventory levels according to store policies.
- Assisted customers in selecting items based on needs.
- Totaled bills and calculated taxes.
- Received customer payments.
- Performed cash, card and check transactions for customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments, and issue receipts.
- Maintained accurate system inventory by correctly inputting data changes.
Cedar Hill, TX, 08/2012 - 09/2015
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Kept cases and shelves clean and well stocked.
- Bussed and reset tables and kept dining room and work areas clean.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Set up advertising signs and displays on shelves, counters and tables.
- Developed and maintained positive working relationships with others to reach business goals.
- Followed checklists for shift start and end to help with smooth transitions.
- Verified cash drawer against the dayās receipts.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Removed discontinued, old and slow-moving items from shelves.
- Kept store floor free of hand baskets and shopping carts.
- Reported on weekly sales to management.
- Operated all kitchen equipment adeptly.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Bridgewater, NJ, 08/2014 - 08/2015
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Ensured that all health and safety guidelines were followed.
- Maintained necessary level of communications between shifts.
- Maintained quality assurance and customer satisfaction objectives.
- Kept work areas clean and neat.
- Collated components for assembly.
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Resume Overview
School Attended
- Marlboro County High School
- Penn Foster Career School
Job Titles Held:
- Manager
- Cashier
- Hourly Shift Manager
- Production Worker
Degrees
- GED
- High School Diploma
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