manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I'm hardworking and motivated with over 15 years of experience and record of success in Customer service , Retail and Food service. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Sales Techniques
Project management
Marketing
Staff development
Issue and conflict resolution
Team building
Basic math
Communication
Multitasking
Clerical
Critical thinking
Education and Training
Hallandale High SchoolHallandale Beach, FLExpected in 06/2005 ā āHigh School Diploma: - GPA:
ATI Career Training Center - Fort LauderdaleFort Lauderdale, FLExpected in ā ā: - GPA:
Strayer UniversityFT. Lauderdale, Expected in ā ā: - GPA:
Experience
Planet Fitness Inc. - Manager Chapel Hill, NC, 01/2020 - Current
Greeted and encouraged feedback from customers to implement in-store operational changes.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles.
Weekly Scheduling for all staff members.
Performed daily, weekly and monthly inventory checks.
Maintained weekly truck orders for both food and supplies.
Planet Fitness Inc. - Operations Manager/Assistant Store Manager Colonial Heights, VA, 12/2018 - 01/2020
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Scheduled staff to assign employee shifts to meet departmental and business needs.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw aspects of maintenance, inventory and daily activity management.
Firehouse Subs - Manager City, STATE, 03/2011 - 07/2015
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Delivered level of service to customers in effort to build upon relationships for future clients.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
McDonald's - Crew Member/Crew Trainer/Manager City, STATE, 03/2004 - 09/2010
Planned out daily tasks and coordinated schedules to handle forecasted demand.
Coordinated necessary equipment and supplies to meet team requirements.
Oversaw 10+ staff members and maximized productivity to consistently achieve standards and regularly exceed quotas.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
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