manager resume example with 1+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Experience
Manager, 07/2021 to Current
Sumitomo Electric Group – Irvine, CA,
Sumitomo Electric Group – Irvine, CA,
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted quality, timely performance feedback and performance appraisals.
- Recruited and trained new employees to meet job requirements.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
- Identified business issues, creating customized solutions for individual problems.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Food Runner, 12/2020 to 09/2021
Mustard Seed Market & Cafe – Akron - Montrose, OH,
Mustard Seed Market & Cafe – Akron - Montrose, OH,
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Assisted servers to optimize guest dining experience.
- Relayed orders and special requests to cooks.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Memorized dining room floor plans and understood seat number system.
- Completed final preparations of dishes and quickly delivered items to customers.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Supported serving staff in delivering accurate and well-presented food orders.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stocked displays with new and transferred merchandise.
- Effectively multitasked within fast-paced environment.
- Executed cash transactions quickly and accurately.
- Applied proactive and resourceful nature to create pleasant guest experiences.
Hostess, 11/2020 to 09/2021
Firstservice Residential – Centreville, VA,
Firstservice Residential – Centreville, VA,
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Monitored dining area to assess server capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered telephone to provide dining information and take reservations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education and Training
High School Diploma: , Expected in 06/2021 North Myrtle Beach High School - Little River, SC
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Resume Overview
School Attended
- North Myrtle Beach High School
Job Titles Held:
- Manager
- Food Runner
- Hostess
Degrees
- High School Diploma
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