manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Staff Management
Strategic Planning
Business planning
Sales and Marketing
Verbal and written communication
Good listening skills
Work History
Manager, 10/2018 - 03/2020 Publicis Groupe – Westlake Village, CA,
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Delivered feedback to decision-makers regarding employee performance and training needs.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Cross-trained existing employees to maximize team agility and performance.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Deli Worker, 01/2016 - 09/2018 Lands' End – Fairfax, VA,
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Opened new inventory and rotated stock by dates to maintain freshness.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Calculated total items needed to assemble party trays and placed orders for inventory.
Listened carefully to customer instructions and prepared orders according to those preferences.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Inspected equipment such as refrigerators and warming lamps every [Timeframe] to check compliance with safe operating levels.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Greeted customers at deli counter to fulfill requests and answer questions.
Maintained proper signage and pricing information for displays, cases and counters.
Offered product samples to customers, generating additional sales through taste-testing.
Created appealing food arrangements for party trays and specialized orders.
Checked refrigerated and frozen cases and replenished low stock every [Timeframe].
Assistant Store Manager, 01/2012 - 12/2015 Circle K – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Rotated merchandise and displays to feature new products and promotions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
No Degree: Business Administration And Management, Expected in - MATC - Madison, WI, GPA: Status -
No Degree: Customer Relations, Expected in - Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ GPA: Status -
GED: , Expected in 06/1986 - East High School - Madison, WI, GPA: Status -
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Resume Overview
School Attended
MATC
Maricopa Community Colleges - Rio Salado Community College