manager resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Operations analysis Data mapping Competitive analysis Organized Budget development Multi-tasking Financial reporting PeopleSoft and Essbase
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Nova Southern Eastern University Miami, FL Expected in Bachelor of Science : Business Administration - GPA :

Business Administration

Miami Dade Community College Miami, FL Expected in Associate of Arts : General - GPA :


Red Robin International, Inc. - Manager
Arvada, CO, 01/2013 - Current
  • Oversee operational analysis activities focused on maximizing performance in the areas of revenue generation.
  • Responsible for developing specific action plans for shoreside and shipboard operations designed to address performance deficiencies and/or distribute best practices to the vessel fleet based on established financial, operational and guest satisfaction metrics.
  • Responsible for driving the development and utilization of relevant key performance indicators by shoreside and shipside management.
  • Analyze trends and countermeasure development for key performance indicators.
Red Robin International, Inc. - Manager
Bellingham, WA, 01/2012 - 01/2013
  • Oversee Food and Beverage, Entertainment and Hotel Operations Managed a team of one person.
  • Assist with the preparation of revenue and expense budgets and forecasts.
  • Assist with capital projects and ROI measurements.
  • Managed the analysis and financial reporting for various areas.
  • Developed ad hoc analytical reports and queries.
  • Provided analysis for prospective business development through opportunities including pro forma financials.
  • Analyze, summarize and communicate the results of trends and recommend action based on the results.
  • Assisted in the Entertainment's general ledger account restructure to allow transparency within the operational expense accounts.
  • Based on the restructure, a comprehensive budget model was built to give the operators the level of visibility to project a more precise budget.
  • Assisted the Vice President of Entertainment on their brand new $1.6M facility's project.
  • ROI analysis convinced the Executives to invest in the facility.
  • Provided analysis to support the Italian cover price increase from $10 to $15.
  • Increase was implemented and as a result profit margin increased by 10% annually.
Red Robin International, Inc. - Manager
Bloomington, MN, 08/2009 - 08/2012
  • Prepare revenue and expense budgets and forecasts.
  • Established and maintained accurate historical specialty dining cover data by ship and by restaurant.
  • Established and maintained strong working relationships with the Food and Beverage Team.
  • Streamlined the reporting to track revenues and costs.
  • Created a detailed budgeting reporting system to facilitate enhanced understanding of the business.
  • Managed the planning and analysis to optimize revenue.
  • Cover count database was used to understand covers and seat turns in order to better understand and analyze Specialty Dining business.
  • Bistro price sensitivity analysis yielded in recommending the increase in cover price from $15 to $20.
  • This increase was implemented and as a result profit margin increased by 16%.
Red Robin International, Inc. - Manager
Bothell, WA, 08/2007 - 08/2009
  • Managed a team of three.
  • Established and monitored key performance indicators for all assigned revenue and cost centers in cooperation with Director and corresponding operations team.
  • Conducted financial analysis on all products and made recommendations based on the results observed in order to ensure that all revenue maximizing opportunities were identified.
  • Prepared monthly financial variance explanations.
  • Maintained strong working relationships with all onboard departments.
  • Photo retail analysis concluded Norwegian Cruise Line was receiving 2% less than the contractual retail margin.
  • The Director of Onboard Revenue was able to negotiate with the Concessionaire and recover the loss revenue for two operating years.
Red Robin International, Inc. - Shore Excursion Analyst
Bowie, MD, 08/2006 - 08/2007
  • Maintained accurate historical shore excursion data on revenue performance by port and by ship.
  • Analyzed shore excursion pricing by region and conducted quarterly meetings with the Product Team to discuss pricing analysis and guest participation.
  • Shore Excursion product analysis yielded in recommending to remove shore excursions with low participation.
  • Additionally, the analysis identified shore excursions with low net margins which prompted the Operator's team to re-negotiate vendor contracts for favorable net margins.
Covenant Security - Manager
Queens, NY, 01/2005 - 01/2006
  • Managed the cabin inventory.
  • proofread all marketing materials and direct mail and e-mail.
  • The analysis, recommendation, and.
  • measurement of tactical price programs to create demand.
  • Assisted the Director, Revenue Management in preparing the.
  • forecast on a quarterly basis.
  • Reduced single occupancy from 5% to 3%.
  • Improved yield by 9% by monitoring pricing and.
  • managing guest per cabin business.
Cunard And Seabourn Cruise Line - Supervisor
City, STATE, 11/1997 - 04/2000
  • Supervised a staff of twelve employees.
  • Managed the group revenue balance report to ensure each group was paid at 60 days.
  • Administered the negotiation of new and revised contracts.
  • Maintained the promotional releases for the department.
  • Chosen by.
  • the Internal Customer Assistance Network committee to implement proper policies and procedures within passenger services.
  • Nominated for "Full Steam Ahead Champion", awarded to top employees that are nominated by peers.
Photo, ad, product analysis, balance, budgeting, budgets, budget, business development, contracts, Customer Assistance, database, direct mail, driving, e-mail, financials, financial, financial analysis, financial reporting, general ledger, inventory, Italian, Director, managing, marketing materials, meetings, negotiation, Network, Norwegian, operational analysis, policies, pricing, profit, receiving 2, reporting, retail

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Resume Overview

School Attended

  • Nova Southern Eastern University
  • Miami Dade Community College

Job Titles Held:

  • Manager
  • Manager
  • Manager
  • Manager
  • Shore Excursion Analyst
  • Manager
  • Supervisor


  • Bachelor of Science
  • Associate of Arts

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