Manager Resume Example Road & Rail Services

MANAGER

Skills

Education and Training

08/2002

High School Diploma

American Academy City, State

Summary

Positive and great spirit. Ready to grow and help continue build a company. Become an important asset that is undeniable. Help everyone I'm able to grow as well. There's no question in my mind that I'm an amazing addition to any team.

Experience

ManagerRoad & Rail Services | Frankfort , KY06/2018 - 11/2019

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number][Timeframe].
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Met with each associate to establish realistic monthly sales goals.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Mitigated risk by ensuring regulatory compliance for required licensing.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Established ambitious goals for employees to promote achievement and surpass business targets.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Cross-trained in every store role to maximize operational knowledge.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
Recruited, hired and trained [Number] employees for marketing and sales department.
Led staff meetings for team of [Number] to communicate [Type] directives.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Automated office operations, managed client correspondence and tracked records.
Leveraged market knowledge and leadership ability to help drive profit increases.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Led team of [Number][Type] professionals meeting [Area of expertise] needs.
Led team of [Number][Type] professionals meeting [Area of expertise] needs.

CollectorFiserv, Inc. | Hagerstown , MD11/2010 - 09/2016

Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Followed fair debt practices and regulatory guidelines when managing collections process.
Achieved production goals by training new employees and incentivizing team members.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Overcame objections by applying advanced training and persuasion techniques.
Conveyed current account information and obtained payments by using pre-scripted statements.
Placed outbound collections calls daily to approximately [Number] account holders.
Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
Investigated and solved problems with payments, account updates and other concerns.
Created repayment plans based on account holders' financial status and repayment abilities.
Mentored new members on scripts, strategies and company information to maximize performance.
Oversaw settlement, discharge and sale of repossessed items and buildings.
Reviewed accounts to determine payment plan compliance.
Updated accounts and credit reports to reflect recent changes.
Met demands of busy collections group by performing high volume of daily calls.
Processed payments over phone and set up recurring drafts.

Secretary Southern New Hampshire Medical Center | Pepperell , MA05/2007 - 09/2010

Received and routed incoming calls and correspondence to promote timely communication.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Created agendas, meeting notes and other documents to enhance collaborative process.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
Completed supply orders and maintained appropriate levels of office supplies.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Maintained organized filing system of paper and electronic documents.
Documented and shared [Timeframe] meeting minutes.
Managed multiple calendars and contacts within [Software].
Drafted and corrected professional business letters, internal memoranda and less formal email communication.
Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Checked office supplies stock and placed orders to maintain levels.
Created and updated [Software] spreadsheets to track [Type] and [Type] data for [Job title] use.
Supported [Type] projects with effective scheduling, document coordination and resource coordination.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.

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Manager Resume Example

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