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Manager Resume Example

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MANAGER
Summary

Skilled [Job Title] offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Driven Management professional offering over [Number] years' experience in [Type] business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.

Resourceful and adaptable Manager with over [Number] years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Forward-thinking [Job Title] proficient in generating high-quality [Type] work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Lead generation
  • Capital improvement planning
  • Brand management
  • Project management
  • Staff development
  • Problem resolution
  • Operational improvement
  • Process improvement
  • Team management
  • Administrative support
  • Project organization
  • Relationship development
  • Planning and coordination
  • Team building
  • Business operations
  • Inventory management
  • Supervision
  • Communications
  • Customer service
Experience
Manager|Michaels Companies Inc. - Pace, FL|02/2018 - Current
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Met financial targets with close monitoring of expenses, labor hours and supply use.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Monitored safety and functionality of [Type] equipment and made adjustments to optimize productivity.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Gave input on how to improve training and employee productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Coached new team members on job tasks and performance strategies.
  • Maintained high level of morale and teamwork on production floor through frequent communication with [Number] employees.
  • Increased safety awareness [Number]%, which led to zero injuries on team since [Year].
  • Reduced process gaps, effectively managing [Number] employees to promote optimal productivity.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
Manager|Michaels Companies Inc. - Destin, FL|01/2017 - 02/2018
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Reviewedperformance reports and used data to develop continuous improvement initiatives.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Gave input on how to improve training and employee productivity.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Coached new team members on job tasks and performance strategies.
  • Maintained high level of morale and teamwork on production floor through frequent communication with [Number] employees.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
Shift Leader |Tropical Smoothie Cafe - Portsmouth, VA|08/2013 - 08/2016
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Education and Training
Woodrow Wilson High School||Portsmouth, VA|06/2015High School Diploma
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Resume Overview

Companies Worked For:

  • Michaels Companies Inc.
  • Tropical Smoothie Cafe

School Attended

  • Woodrow Wilson High School

Job Titles Held:

  • Manager
  • Shift Leader

Degrees

  • High School Diploma

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