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Manager Resume Example

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MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout work experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Experience
07/2019 - CurrentMcDonald's - ManagerJanesville, WI
  • Completed ongoing quality checks on food products, closely following strict quality assurance guidelines.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Trained and supervised staff members.
  • Assessed team member performance and developed improvement plans for weak points.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Opened and closed store by processing daily paperwork, balancing register drawers, and preparing deposits.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Looked for ways to go above and beyond job requirements.
  • Cross-trained in every store role to maximize operational knowledge.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Handled customer complaints, and resolved issues in accordance with policies.
  • Performed minor repair work on production equipment to keep jobs on task, notifying maintenance department of major machinery failures.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Mentored and supported new employees to maximize team performance.
  • Earned reputation for good attendance and hard work.
03/2019 - 07/2019McDonald's - Manager-in-TrainingJanesville, WI
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Engaged professionally with employees and customers to build rapport and nurture relationships.
  • Trained, managed and motivated employees to promote professional skill development.
  • Generated reports detailing sales information and predictions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
03/2019 - 03/2019McDonald's - Crew TrainerJanesville, WI
  • Instructed new team members on correct procedures for all areas of operations.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
03/2015 - 02/2019McDonald's - Crew MemberJanesville, WI
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Followed recipes and customer request details to prepare high-quality meals.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Maintained work areas by cleaning surfaces, equipment and floors, and removing trash.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Drove team success by completing assigned task quickly and accurately.
Skills
  • Issue and conflict resolution
  • Mentoring and coaching
  • Supervision
  • Complaint resolution
  • Customer service
  • Team building
  • Problem resolution
  • Leadership
  • Goal-oriented
  • Opening and closing procedures
Education and Training
University of Rock County Janesville, WISome College (No Degree): Business
University of Marathon CountyWausau, WISome College (No Degree): Business
06/2014Edgerton High SchoolEdgerton, WIHigh School Diploma
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Resume Overview

Companies Worked For:

  • McDonald's

School Attended

  • University of Rock County
  • University of Marathon County
  • Edgerton High School

Job Titles Held:

  • Manager
  • Manager-in-Training
  • Crew Trainer
  • Crew Member

Degrees

  • Some College (No Degree) : Business
    Some College (No Degree) : Business
    High School Diploma

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