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Manager Resume Example

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MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Staff development
  • Workforce Management
  • People skills
  • Decision-making
  • Conflict resolution
  • Maintenance & Repair
  • Troubleshooting
Experience
Golden Ram Painting | St. Anthony, IDManager01/2011 - 03/2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
Exclesior Stucco | Idaho Falls, IDMason06/2006 - 12/2009
  • Applied coatings to masonry, including stains, sealer and curing agents.
  • Readied work areas by clearing and smoothing surfaces and adjoining structures.
  • Calculated mixture ratios, angles and square footage to determine materials needed and plan layouts.
  • Configured expansion joints and edges with related tools.
  • Repaired or altered structural and superficial damage to various masonry work and surfaces.
  • Mixed materials such as stucco or plaster and applied to finish walls or other surfaces.
  • Laid building materials such as ceramic tile, bricks, concrete blocks and glass blocks using mortar or other substances to join.
  • Prepared concrete by mixing water with cement, sand and gravel.
  • Leveled and smoothed concrete using Hawks, and Trials to create level surfaces.
  • Laid bricks or blocks in the proper configurations according to plans.
  • Communicated with customers before starting work to inform of any noise, obstructions or interruptions.
  • Caulked crevices in masonry work for weather-proof seal.
  • Cut and split bricks or other materials to fit using Diamond Bit Saw and Mason Saws.
  • Smoothed final surfaces by removing excess mortar and finishing joints.
Linear Steel | Everett, WAFabricator01/2004 - 03/2006
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Maintained and regularly inspected fabricating machines, hydraulic press brakes and Sanders, grinders, and polishing equipment.
  • Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
  • Created machine parts using fabrication tools such as lathes, mills, and various other powered equipment.
  • Created components via Computer Aided Design (CAD) for use in 3D printing and milling applications.
  • Assessed work for errors or compliance issues and made corrections and modifications when necessary.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Collaborated with others to discuss new design opportunities.
Absolute Cleaning Services | Seattle, WAOperations Manager01/1997 - 12/2003
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Managed 12 departmental associates to provide optimal productivity for multi-building campus.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Collaborated with Owner to improve tracking and work issue logging.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Monitored and directed all aspects of department operations and 3-member 4 team in production, safety, equipment, performance, quality and records management.
Education and Training
Mariner High School | Everett, WAGED07/1995
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Resume Overview

Companies Worked For:

  • Golden Ram Painting
  • Exclesior Stucco
  • Linear Steel
  • Absolute Cleaning Services

School Attended

  • Mariner High School

Job Titles Held:

  • Manager
  • Mason
  • Fabricator
  • Operations Manager

Degrees

  • GED

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