Manager Resume Example
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MANAGER
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
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Experience
Manager | 11/2019 to 03/2020Shukette - New York , NY
- Worked directly with patients.
- Communicates with patients to assess needs and then consult with health professionals to decide on which services to provide.
- Contacted veterans affairs or insurance company to determine a patient's plan coverage.
- Inform patients regarding general preventative care practices as well as individualized care plans.
- Keep track of patients' records, especially electronic records, and keep current with computer technology, software, security measures, and legislation regarding patient privacy and other issues.
- Analyzing business processes, creating and reviewing budgets, coordinating and assessing business performance.
- Create schedules
- Evaluate personnel, and give performance reviews.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Customer Service Representative | 06/2016 to 06/2017Service Partners - Kent , WA
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
Marketing Assistant | 05/2015 to 05/2016John Wiley & Sons, Inc. - California , MD
- Coordinated meeting logistics, organized materials and took detailed notes to track discussions and new implementation plans.
- Answered email and social media messages according to prescribed policies.
- Compiled comprehensive lists describing product and service offerings.
- Managed complete database of all files, contacts and project materials.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Sought out new vendors for services such as video production as well as materials to complete marketing objectives.
- Set up spreadsheets and created presentations.
- Developed scripted ad content to enhance client marketing strategies.
- Set up meetings with clients to develop ideas, discuss progress and set goals.
- Maintained good relationships with clients in order to see what was trending in insurance.
Active Duty Soldier | 11/2012 to 05/2015US Department Of Defense - City , STATE
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
- Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
- Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Created agenda, materials and communications for team meetings.
- Earned good attendance record and built reputation for being on time and ready to work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Education and Training
Virginia State University - - City,State | | Some College (No Degree)Family And Consumer Sciences
Accomplishments
- Awarded the Army Achievement Medal in 2013
- Awarded My 2nd Army Achievement Medal in 2014.
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Resume Overview
School Attended
- Virginia State University
Job Titles Held:
- Manager
- Customer Service Representative
- Marketing Assistant
- Active Duty Soldier
Degrees
- Virginia State University - City , State | Some College (No Degree)
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