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Manager Resume Example

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MANAGER
Summary

Reliable and accountable Human Resource specialist demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout being an employee. Possessing exceptional work ethic and desire to go above and beyond to exceed company and military expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivated to bring strong leadership and planning talents to new work environments with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Human Resources Management (HRM)
  • Data entry
  • MS Office
  • Team building
  • Administrative support
  • Personnel records maintenance
  • Excel spreadsheets
  • Self-starter
  • Meticulous attention to detail
  • Insurance eligibility verifications
  • Professional and mature
  • Legal administrative support
Experience
Patriot Enterprises Inc. | JBLM, WAVerifying Official09/2020 - Current
  • Worked with 20-25 customers daily to assist with customer questions, concerns and enrollment in DEERS.
  • Demonstrated self-reliance by meeting and exceeding workflow needs in Military Personnel.
  • Followed specific security rules and regulations to protect sensitive data within DEERS.
  • Maintained customer personnel files in DEERS.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Verified all required customer documentation, including identification and court orderd documents.
  • Examined customer files to answer inquiries for assistance with personnel actions in DEERS.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our RAPIDS and DEERS.
  • Exceeded customer satisfaction by finding solutions to problems.
  • Captured Identification photos for customers and their Dependents.
United States Army | Lacey, WAHuman Resources Specialist02/2017 - 08/2020
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Implemented soldier member engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Created and implemented highly effective and individualized human resource solutions for soldiers.
  • Soldier member training objectives to install knowledge of federal, state and local regulations and requirements.
  • Buffer between soldier members and senior leadership to address inquiries, complete signing of documents foster problem resolution.
  • Boosted soldier member morale by making sure members had the correct pay and entitlements for their families.
  • Processed award documents for soldier members that have provided satisfactory within the United States Army regulations.
  • Managed full-cycle human resource personnel actions for 4 soldier staff sections with over 20 employees.
  • Oversaw HR functions to optimize employee performance.
  • Provided insight regarding job duties to optimize productivity.
  • Managed recurring HR processes such as Awards, Actions, Leave Forms and Congressionals.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Coordinated performance evaluation plans to motivate employees and implement corrective action and discipline planning initiatives.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Automated office operations, including record tracking and data communications.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Addressed and resolved HR challenges to support corporate objectives.
  • Supervised employees and provided effective insight on job duties to ensure optimal productivity.
  • Exceeded team goals by partnering with staff to share and implement best practices.
McDonald's | Valdosta, GAManager09/2007 - 01/2017
  • Managed day-to-day operations, including supervision and assignment delegation for 8-10 crew members.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Coached new team members on job tasks and performance strategies.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
ELead CRM | Valdosta, GACustomer Service Representative01/2014 - 01/2015
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and upsold products and services to maximize Car sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Worked with managers to develop service improvement initiatives.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Pain Management Clinic | Valdosta, GADesk Clerk04/2012 - 01/2014
  • Personally addressed and welcomed 50-75 guests to business per day, improving overall customer service and engagement.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients with and without insurance.
  • Provided key administrative support to 7 coworkers, taking on tasks like making sure they had all the proper documents for all patients during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on new patients.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Education and Training
Central Texas College | Killeen, TXAssociate of Arts12/2018
Leader 360 Course | Joint Base Lewis-McChord Leader 360 Course in Spouse Leader 360 Course11/2020
ExpertRating Salutions Global Certifications | New York, NYHuman Resources Management Certification02/2020
ExpertRating Salutions Global Certifications | New York, NYAdministrative Assistant Certification03/2020
ExpertRating Solutions Global Certification | New York, NYFirst Aid Skills Certification11/2019
Lowndes High School | Valdosta, GAHigh School Diploma05/2009
License

Notary Public License in Washington State - 2020

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Resume Overview

Companies Worked For:

  • Patriot Enterprises Inc.
  • United States Army
  • McDonald's
  • ELead CRM
  • Pain Management Clinic

School Attended

  • Central Texas College
  • Leader 360 Course
  • ExpertRating Salutions Global Certifications
  • ExpertRating Solutions Global Certification
  • Lowndes High School

Job Titles Held:

  • Verifying Official
  • Human Resources Specialist
  • Manager
  • Customer Service Representative
  • Desk Clerk

Degrees

  • Associate of Arts
    Leader 360 Course in Spouse Leader 360 Course
    Human Resources Management Certification
    Administrative Assistant Certification
    First Aid Skills Certification
    High School Diploma

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