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MANAGER
Summary of Profession
Reliable and accountable Human Resource specialist demonstrating high level of ownership and initiative within the Department of Defense. Quick and effective at decision-making and learning skills while maintaining excellent customer service to soldiers and their families.
Skills
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Experience
Hci Integrated SolutionsSeptember 2020 to CurrentVerifying Official
Newport , RI
Newport , RI
- Performs as a Verifying Official (VO) on DEERS/RAPIDS to ensure that all Data entries is accurate throughout being certified and trained by Defense Manpower Data Center (DMDC). Verifying that the eligibility and identity is correct for all personnel. Producing ID Card/ Common Access Card (CAC) services to all personnel supporting military personnel, retirees, dependents, New Hire Contractors as well GS Employees.
- Performs DEERS input in accordance with DOD regulations and AFI. Accomplishing updates for all eligible beneficiaries, updating and verifying PKI certificates, PIN Resets.
- Retrieve all failed, received and destroyed CACs returning them to DMDC for proper accountability.
Clovis Community CollegeFebruary 2017 to August 2020Human Resources Specialist
Rancho Cordova , CA
Rancho Cordova , CA
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Implemented soldier member engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Created and implemented highly effective and individualized human resource solutions for soldiers.
- Soldier member training objectives to install knowledge of federal, state and local regulations and requirements.
- Buffer between soldier members and senior leadership to address inquiries, complete signing of documents foster problem resolution.
- Boosted soldier member morale by making sure members had the correct pay and entitlements for their families.
- Processed award documents for soldier members that have provided satisfactory within the United States Army regulations.
- Managed full-cycle human resource personnel actions for 4 soldier staff sections with over 20 employees.
- Oversaw HR functions to optimize employee performance.
- Provided insight regarding job duties to optimize productivity.
- Managed recurring HR processes such as Awards, Actions, Leave Forms and Congressionals.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Coordinated performance evaluation plans to motivate employees and implement corrective action and discipline planning initiatives.
- Strengthened traceability by developing organization systems for records, reports and agendas.
- Automated office operations, including record tracking and data communications.
- Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
- Addressed and resolved HR challenges to support corporate objectives.
- Supervised employees and provided effective insight on job duties to ensure optimal productivity.
- Exceeded team goals by partnering with staff to share and implement best practices.
Spectrum HealthSeptember 2007 to January 2017Manager
Hartford , MI
Hartford , MI
- Managed day-to-day operations, including supervision and assignment delegation for 8-10 crew members.
- Executed new training initiative to improve skills and develop leaders from within.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Greeted and assisted all customers daily in high-traffic retailer.
- Coached new team members on job tasks and performance strategies.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
Service PartnersJanuary 2014 to January 2015Customer Service Representative
Bakersfield , CA
Bakersfield , CA
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assessed customer needs and upsold products and services to maximize Car sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts.
- Worked with managers to develop service improvement initiatives.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Bowery Residents CommitteeApril 2012 to January 2014Desk Clerk
New York , NY
New York , NY
- Personally addressed and welcomed 50-75 guests to business per day, improving overall customer service and engagement.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients with and without insurance.
- Provided key administrative support to 7 coworkers, taking on tasks like making sure they had all the proper documents for all patients during peak times.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on new patients.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Education and Training
Central Texas CollegeDecember 2018Associate of ArtsCity, State
Leader 360 Course November 2020Leader 360 Course: Spouse Leader 360 CourseCity
ExpertRating Salutions Global CertificationsFebruary 2020Human Resources Management CertificationCity
ExpertRating Salutions Global CertificationsMarch 2020Administrative Assistant CertificationCity
ExpertRating Solutions Global CertificationNovember 2019First Aid Skills CertificationCity
Lowndes High SchoolMay 2009High School DiplomaCity, State
License
Notary Public License in Washington State - 2020
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Resume Overview
School Attended
- Central Texas College
- Leader 360 Course
- ExpertRating Salutions Global Certifications
- ExpertRating Solutions Global Certification
- Lowndes High School
Job Titles Held:
- Verifying Official
- Human Resources Specialist
- Manager
- Customer Service Representative
- Desk Clerk
Degrees
- Associate of Arts
Leader 360 Course : Spouse Leader 360 Course
Human Resources Management Certification
Administrative Assistant Certification
First Aid Skills Certification
High School Diploma
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