Manager Resume Example Spectrum Health - Gastonia, North Carolina

MANAGER

Summary

Skilled management offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Skills

Issue and conflict resolution
Team management
Customer service
Communications
Relationship development
Organization
Team building

Inventory management
Operational improvement
First Aid/CPR
Business operations
Problem resolution
Supervision

Experience

Manager
Zeeland , MISpectrum Health/Dec 2019 to Jun 2020

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
Led employee performance reviews and discussed improvement strategies with each team member.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Executed new training initiative to improve skills and develop leaders from within.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Maintained open and professional team relationships to quickly identify and resolve issues.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Decreased costs by negotiating with vendors and suppliers for better prices.
Coached new team members on job tasks and performance strategies.
Improved and assessed process functionality to eliminate downtime and boost productivity.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Greeted and assisted all customers daily in high-traffic retailer.

Server
Saint Augustine , FLThe Kessler Collection/Jun 2019 to Dec 2020

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared salads and appetizers to back up kitchen staff.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Greeted newly seated guests quickly and efficiently.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Answered phones politely and promptly, accurately recording and confirming reservations.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.

Sales Associate
Arlington , VACarejourney/Nov 2017 to Jul 2018

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Education and Training

Some College (No Degree)Central Piedmont Community CollegeCity, State

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