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Manager Resume Example

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MANAGER
Skills
  • Sales and Marketing
  • Strategic Planning
  • Staff Management
  • Verbal and written communication
  • Negotiation
  • Contract Management
  • Customer service
  • Communications
  • First Aid/CPR
  • Team management
  • Repair
  • System Configuration
  • Technical Support
  • Hardware and Software Installation
  • IT Support
  • Telecommunications
  • Information Security
  • Network Administration
  • Network Troubleshooting
  • Sales processes
  • Direct sales
  • Vendor management
  • Decisive
  • Sales Reporting
  • Time management
  • Sales
  • Shipping and Receiving
  • Invoicing
  • Store Merchandising
  • Cleaning
  • Product Restocking
  • Cash Handling
  • Guest Services
  • Cash Register Operation
  • Point of Sale Systems
  • Good Telephone Etiquette
  • Issuing Receipts
  • Visual Displays
  • Product Location
  • Payment processing
  • Heavy lifting
  • Multi-tasking ability
  • Loss prevention
  • Bagging and packaging
  • Refunds and exchanges
  • Retail merchandising
  • Troubleshooting and Diagnostics
  • Help Desk Operations
  • Mobile Device Deployment
  • Desktop Technical Support
  • Wireless Networking
  • Application installations
  • AV Equipment Management
  • Help desk support
  • Email account set up
  • Project Management
  • Programming
  • Data collection and analysis
  • Operating systems
  • TCP/IP protocol
  • Remote support
  • SonicWall
  • Network security
  • Cloud services
  • Switches and routers
  • Firewalls, VPNs and security products
Professional Summary

Resourceful manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Work History
Manager, 03/2017 to Current
Supreme Audio & Video - New , Orleans
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Audited team performance and compliance with OSHA standards.
  • Trained new employees in specific job requirements.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Achieved a ninety five percent average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Directed staff of thirty five personnel and managed budget totaling $185,000 annually.
  • Recorded inventory sales into organization's weekly income report.
Area Field Manager , 11/2009 to 01/2017
Digital Data - New , Orleans
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Supported phone, photocopier, fax machine and other physical equipment.
  • Installed and managed audiovisual equipment.
  • Conducted company-wide technology instruction, onboarding and education.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Maintained camera and physical security systems.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Facilitated field operations through supervision and direction of field personnel.
  • Tracked key performance indicators and enforced quality control measures.
  • Budgeted equipment purchases and regular repairs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Prepared cash deposits up to $75,000 with zero discrepancies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
Supervisor , 10/2006 to 11/2009
Aerocomm - Metairie , LA
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with residential and business customers to understand needs and provide data ,phone and television services.
  • Transported CPE(customer provided equipment) to New Orleans,Lafayette and Baton Rouge.
Education
High School Diploma: : 05/2005Joseph S. Clark Preparatory High School - New Orleans, LA
Computer Science And ProgrammingSouthern University At New Orleans - New Orleans, LA

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Resume Overview

Companies Worked For:

  • Supreme Audio & Video
  • Digital Data
  • Aerocomm

School Attended

  • Joseph S. Clark Preparatory High School
  • Southern University At New Orleans

Job Titles Held:

  • Manager
  • Area Field Manager
  • Supervisor

Degrees

  • High School Diploma : : 05/2005
    Computer Science And Programming

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