Reliable Manager demonstrating high level of ownership and initiative with 10 years of experience in the food industry. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Staff development
Marketing
Sales Techniques
Project management
Workforce Management
Customer service
Basic math
Organizational skills
Decision-making
Experience
Manager, 06/2018 - Current The Hon Company – West Liberty, IA,
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles at all times.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Production Manager, 09/2017 - 05/2018 Acme Smoked Fish – Pompano Beach, FL,
Located and removed outdated, malfunctioning and worn components to repair, refurbish or replace with new parts.
Managed materials to meet production goals and specific customer demands.
Reviewed individual employee performance to correct issues and enhance productivity.
Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Monitored staff training and output to meet compliance, productivity and revenue goals.
Revamped positions and workflow based on individual abilities and production targets.
Performed pre-shift checks of equipment to identify problems and remove affected equipment for repair.
Achieved on-budget performance and production targets through management of teams and resources.
Assistant Manager, 12/2015 - 09/2017 Perry Ellis International Inc. – West Palm Beach, FL,
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Directed and led employees, supervising activities to drive productivity and efficiency.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Recruited and hired qualified candidates to fill open positions.
Worked closely with customers to understand needs and resolve diverse issues.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Planned and prepared workflow schedules, delegating tasks for 30-member team.
Maintained current understanding of company offerings to better serve customers and team members.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Managed and motivated 35 employees.
Assessed, optimized and elevated operations to target current and expected demands.
Shift Leader, 06/2013 - 08/2017 Goodwill Industries Of Central Oklahoma – Edmond, OK,
Resolved customer complaints and reported issues to senior management.
Delegated tasks to employees and monitored activities and task completion.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Completed opening and closing duties to facilitate business operations.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Documented receipts, employee hours and inventory movements.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Established team goals, reviewed employee work and mentored team members to improve performance.
Education and Training
High School Diploma: , Expected in 06/2013 - North Mecklenburg High School - Huntersville, NC GPA:
Accomplishments
Recognized as Employee of the month in April 2021 for outstanding performance and team contributions.
Led team to achieve 100% health inspection, earning recognition from upper management and financial reward.
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