Service-oriented Manager with 10 year background in retail management. Core competencies include customer service, operational and inventory control and accounting as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Customer and Personal Service Mathematics Sales and Marketing Economics and Accounting Administration and Management Quality Control Analysis Monitoring
Retail inventory management
Accurate cash handling
Store opening and closing procedures
MS Office proficient
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
Top Performer, 2 time sales award winner (dollar gain) 2010, 2011
Top Performer, 2 time maintain shrink award (below company expectation)
Manager August 2012 to January 2015Champs Sports - Whitehall, PACHAMPS SPORTS( FOOTLOCKER INC), WHITEHALL Oversee activities directly related to making products or providing services. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Direct non-merchandising departments of businesses, such as advertising or purchasing. Plan store layouts or design displays.
Assistant Store Manager April 2011 to August 2012Champs Sports - Deptford, NJDeptford Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Estimate consumer demand and determine the types and amounts of goods to be sold. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Assign employees to specific duties. Keep records of purchases, sales, and requisitions. Enforce safety, health, and security rules. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Review inventory and sales records to prepare reports for management and budget departments. Examine products purchased for resale or received for storage to assess the condition of each product or item. Establish and implement policies, goals, objectives, and procedures for their department.
Store Manager April 2010 to April 2011PUBLIC STORAGE, MARLTON - Marlton, NJDirect collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms. Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability. Clean common areas, change light bulbs, and make minor property repairs.
Manager August 2015 to CurrentReebok (adidas-Group) - Blackwood, NJDelivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
High School Diploma : General, 1999LENAPE HIGH SCHOOL - Medford, NJ, USAHigh School Diploma Jun 1999 LENAPE HIGH SCHOOL - MEDFORD
High School Diploma
Sales, Budget, Greeting, Inventory, Marketing, Advertising, As Sales, Buying/procurement, Cost Reduction, Financial Statements, Increase, Merchandising, Operations, Or Sales, Pricing, Purchasing, Sales And, Sales Floor, Sales Promotions, Staffing, Stocking, And Sales, And Selling, Cash, Customer Inquiries, Customer Service, In Sales, Inventory Stock, Receptionist, Reconciling, Retail Sales, Sales Activities, Sales Or, Security, Collection, Loans, Maintenance, Mortgage, Of Sales, The Sale, Accounting, And Accounting, And Marketing, Award, Inventory Control, Mathematics, Quality Control, Retail, Retail Marketing, Sales Award, Time Management, Time Sales
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Companies Worked For:
PUBLIC STORAGE, MARLTON
LENAPE HIGH SCHOOL
Job Titles Held:
Assistant Store Manager
High School Diploma : General , 1999 High School Diploma
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