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Excellent phone etiquette Computer-literate Effective managerial techniques Multi-line phone skills Cordial Subtle and effective sales skills | Quick learner Eager to succeed Productive with spare time Strong customer relations High level of accuracy Customer-oriented |
Shampooed, conditioned and blow dried clients’ hair.
Anticipated spa and salon guest concerns and addressed them immediately.
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Led comprehensive spa tours for new members.
Followed the pre-assigned opening and closing procedures for each spa station.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Processed guest credit card information for salon services.
Performed inventory and restocking assignments as necessary.
Handled guest complaints calmly and professionally.
Maintained the front desk workstation by keeping it clean and free of personal items.
Refilled professional spa products as necessary.
Managed all front desk tasks, including the maintenance of client records and lab data.
Answered a high-volume, multi-line telephone promptly and courteously.
Carefully maintained financial filing system.
Remained polite when speaking with difficult guests on the phone.
Kept all paperwork/reports up to date
Hired, trained, and disciplined all staff members as needed.
- Recorded inventory sales into the spa’s weekly income report.
- Offered appointment information updates to guests in a polite and courteous manner.
- Entered client information into the databases quickly and with minimal errors.
- Communicated effectively with management concerning important customer issues.
- Inventoried, ordered and stocked salon product line.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Communicated any relevant schedule changes to the spa supervisor.
- Maintained expert knowledge and awareness of spa appointment availability.
- Called clients to confirm upcoming appointments.
- Shampooed, conditioned and blow dried clients’ hair.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Followed the pre-assigned opening and closing procedures for each spa station.
- Restocked linen and laundry in all areas of the spa.
- Processed guest credit card information for salon services.
- Maintained the front desk workstation by keeping it clean and free of personal items.
Campbell county high school - Alexandria, KY
Michaels college of hair design - Florence ky,
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Resume Overview
School Attended
- Campbell county high school
- Michaels college of hair design
Job Titles Held:
- Manager
- Assistant manager
- Stylist
Degrees
- High School Diploma
- Cosmetology license
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