Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I will work hard and be reliable. I am very organized and great with customers. I am motivated, dedicated, and will go above and beyond the call of duty to make a successful branch. 
Skills

Excellent phone etiquette

Computer-literate

Effective managerial techniques

Multi-line phone skills

Cordial

Subtle and effective sales skills 

    Quick learner 

    Eager to succeed 

    Productive with spare time

    Strong customer relations

    High level of accuracy

    Customer-oriented

Work History
11/2011 to Current
Manager University Of Maryland Berwyn Heights, MD,

Shampooed, conditioned and blow dried clients’ hair.

Anticipated spa and salon guest concerns and addressed them immediately.

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.

Led comprehensive spa tours for new members.

Followed the pre-assigned opening and closing procedures for each spa station.

Coordinated all aspects of guest services, including supply monitoring and facility maintenance.

Processed guest credit card information for salon services.

Performed inventory and restocking assignments as necessary.

Handled guest complaints calmly and professionally.

Maintained the front desk workstation by keeping it clean and free of personal items.

Refilled professional spa products as necessary.

Managed all front desk tasks, including the maintenance of client records and lab data.

Answered a high-volume, multi-line telephone promptly and courteously.

Carefully maintained financial filing system.

Remained polite when speaking with difficult guests on the phone.

Kept all paperwork/reports up to date

Hired, trained, and disciplined all staff members as needed. 



05/2011 to 11/2011
Assistant manager Sonic Morristown, TN,
  • Recorded inventory sales into the spa’s weekly income report.
  • Offered appointment information updates to guests in a polite and courteous manner.
  • Entered client information into the databases quickly and with minimal errors.
  • Communicated effectively with management concerning important customer issues.
  • Inventoried, ordered and stocked salon product line.
  • Managed all front desk tasks, including the maintenance of client records and lab data.
  • Communicated any relevant schedule changes to the spa supervisor.
  • Maintained expert knowledge and awareness of spa appointment availability.
  • Called clients to confirm upcoming appointments.
to
Stylist Roosters Men's Grooming Center Memphis, TN,
  • Shampooed, conditioned and blow dried clients’ hair.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Restocked linen and laundry in all areas of the spa.
  • Processed guest credit card information for salon services.
  • Maintained the front desk workstation by keeping it clean and free of personal items.
Education
Expected in 2007
High School Diploma:
Campbell county high school - Alexandria, KY
GPA:
Expected in 2010
Cosmetology license : Cosmetology
Michaels college of hair design - Florence ky,
GPA:

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Resume Overview

School Attended

  • Campbell county high school
  • Michaels college of hair design

Job Titles Held:

  • Manager
  • Assistant manager
  • Stylist

Degrees

  • High School Diploma
  • Cosmetology license

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