Excellent phone etiquette
Effective managerial techniques
Multi-line phone skills
Subtle and effective sales skills
Eager to succeed
Productive with spare time
Strong customer relations
High level of accuracy
Shampooed, conditioned and blow dried clients' hair.
Anticipated spa and salon guest concerns and addressed them immediately.
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Led comprehensive spa tours for new members.
Followed the pre-assigned opening and closing procedures for each spa station.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Processed guest credit card information for salon services.
Performed inventory and restocking assignments as necessary.
Handled guest complaints calmly and professionally.
Maintained the front desk workstation by keeping it clean and free of personal items.
Refilled professional spa products as necessary.
Managed all front desk tasks, including the maintenance of client records and lab data.
Answered a high-volume, multi-line telephone promptly and courteously.
Carefully maintained financial filing system.
Remained polite when speaking with difficult guests on the phone.
Kept all paperwork/reports up to date
Hired, trained, and disciplined all staff members as needed.
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