Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • I do have some what of a rocky past and dealt with a lot of personal matters but since I'm recently divorced my problems are behind me. I am a hard worker, I do work well with my fellow employees and customers I serve. I'm a upbeat person who has a good attitude. I just need that door to get opened. Thank you

Forward-thinking [Job Title] with [Number] years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.

Proactive [Job Title] with experience over [Number] of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.

Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in [Skill], [Skill] and [Skill].

Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Marketing
  • Project management
  • Sales Techniques
  • Staff development
  • Salesforce Management
  • Workforce Management
  • People skills
  • Decision-making
  • Communication
  • Working collaboratively
  • Issue and conflict resolution
  • Lead generation
Experience
Manager, 12/2010 - 11/2012
University Of Tennessee Medical Center Knoxville, TN,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Waitress, 07/2005 - 03/2006
Monarch Casino Black Hawk Black Hawk, CO,
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Cashier, 04/1994 - 10/1997
Schlotzsky's Deli Bartlesville, OK,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for [Product or Service] and issued receipts.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Hostess, 05/1991 - 08/1991
Fs Food Group Columbia, SC,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Leveraged [Software] to collect reservation information and communicate updates to guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Tracked seated guests and available seating using [System].
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered questions about food and order statuses for waiting customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Education and Training
GED: , Expected in 10/1994
-
Charleston High, Charleston Illinois - Charleston, IL
GPA:

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School Attended

  • Charleston High, Charleston Illinois

Job Titles Held:

  • Manager
  • Waitress
  • Cashier
  • Hostess

Degrees

  • GED

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