Manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Efficient in working in high volume customer service environment. Great at multitasking along with great leadership skills. I take pride in my work along with being organized and tidy. Take direction well from others and take that into building myself to be the best that I can be at any task at hand. I believe to be a fast learner and willing to take on any task given to me and completing it to the best of my ability. I also have experience in handling large amounts of money and consider myself very trust worthy.
Skills
Skilled in customer service
Experienced in money handling
Well organized and tidy
Great at multitasking
Good at taking directions
Leadership skills
Experience
02/2019 to CurrentManagerVacasa | Lake Harmony, PA,
Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
Led employee performance reviews and discussed improvement strategies with each team member.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Gave input on how to improve training and employee productivity.
Supervised [Type] department with over [Number] employees and $[Number] [Type] budget.
Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
Monitored safety and functionality of [Type] equipment and made adjustments to optimize productivity.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Coordinated day-to-day and long-term activities within various business platforms.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
Analyzed employee workloads to meet seasonal fluctuation needs.
Greeted and assisted all customers daily in high-traffic retailer.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
03/2018 to 09/2018Automotive Service WriterVirginia Tire And Auto | Herndon, VA,
Observed and managed repair time to accelerate return of vehicle to customer.
Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
Courteously greeted customers and assisted with initiating service requests.
Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Documented service information in system within client profiles and updated repair status.
Researched vehicle maintenance history to determine maintenance needs.
Provided time and cost estimates for proposed service to gain customer authorization.
Created service order requests by documenting customer complaints and repair needs in work orders.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Replenished shelves to maintain adequate merchandise levels.
Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
08/2017 to 03/2018Welder and AssemblerExactrix Global Systems | City, STATE,
Inspected and repaired components to implement corrective action.
Sustained safety protocols and ensured proper, cost-effective and accurate handling of equipment and materials.
Set up equipment and welded parts according to welding chart specifications and type.
Maximized shop organization and equipment lifespan by maintaining equipment.
Set up and operated welding equipment to complete all welding projects on-time.
Scraped off excess spatter and other materials using portable grinders and arc-cutting equipment.
Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures.
Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
09/2009 to 03/2010Stock Associate and Cashier Walmart | City, STATE,
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Replenished inventory with focus on addressing customer needs.
Updated signage to reflect current prices and help promote target merchandise.
Assisted customers based on currently available product, promotional and policy information.
Operated forklift to elevate or place merchandise in appropriate areas.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
Helped customers complete purchases, including processing payments and bagging items.
Assessed floor displays to determine which merchandise required restocking.
Communicated effectively with members of public in often crowded and noisy environments.
Education and Training
Expected in 06/2009High School Diploma | Deer Park High School, Deer Park, WAGPA:
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