SEARCH

Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MANAGER
Summary

Skilled Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Staff development
  • Systems and automation applications
  • Project management
Experience
Manager|Jacob Soul Food Restaurant - Manhattan, NY|03/2014 - 08/2019
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 22 member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
  • Maintained high level of morale and team-work on production floor through frequent communication with 22 employees.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw personnel recruitment, performance and scheduling.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
Cashier|Jacob Soul Food Restaurant - Manhattan, NY|01/2012 - 02/2014
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Built relationships with strategic partners leading to business development opportunities.
  • Increased sales 10% any time on duty by suggesting specific foods and drinks to customers.
Dishwasher|Jacob Soul Food Restaurant - Manhattan, NY|05/2009 - 12/2011
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Assisted chef's with prepping and cooking upon dishwashing completion and during peak meal times.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.
  • Unloaded trucks to move food and supplies from delivery trucks to storage areas.
Porter|Manna's Soul Food And Salad Bar - Manhattan, NY|11/2008 - 05/2009
  • Cleaned various work areas by mopping, vacuuming and performing a hourly check ups to keep facility professional and organized.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Ensured complete cleanliness in Food area and Dinning Room area.
  • Adhered to company-defined safety protocols and OSHA regulations.
  • Sanitized frequented areas and equipment using company approved supplies.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
  • Performed basic maintenance and cleaning, as needed.
Education and Training
University of Ouagadougou|Ouagadougou Burkina FasoMBA: Business Management
DeVry University||New York, NY|Expected in 08/2020Master of Science: Accounting And Business Management
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Jacob Soul Food Restaurant
  • Manna's Soul Food And Salad Bar

School Attended

  • University of Ouagadougou
  • DeVry University

Job Titles Held:

  • Manager
  • Cashier
  • Dishwasher
  • Porter

Degrees

  • MBA : Business Management
    Master of Science : Accounting And Business Management

Similar Resumes

View All
Manager-resume-sample

Manager

Wendy's of Bowling Green

Austin, Indiana