Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills with a high emphasis on customer service.
Skills
Natural leader
Service-oriented
Strong work ethic
Passion for customer satisfaction
Proven cost-control expert
Inventory control and record keeping
Passion for success
Goal oriented
Strong social skills
Team development skills
Work History
Manager, 08/2013 to Current Nekter Juice Bar – Huntington Beach, CA
Carefully interviewed, selected, trained and supervised staff.
Interacted positively with customers while promoting a healthy Nekter lifestyle.
Duties include, insuring that the proper implementation and execution of company procedures and guidelines are being followed by all employees on a daily basis, with a strong emphasis on providing exceptional customer service and a high quality product.
Manager, 03/2013 to 10/2013 Flew the Coop Corp. (KFC) – Stanton, CA
Interviewed, selected, hired and trained all staff members.
Managed a high volume QSR restaurant.
Tasks included the understanding and utilizing of a budget, product projections and the proper ordering of inventory supply to optimize performance and sales.
Other tasks include assisting in cooking, cleaning and supervising as necessary in order to operate a successful restaurant.
Restaurant Manager, 02/2007 to 03/2013 ADS Foods (KFC) – Gilbert, AZ
Managed a high volume QSR restaurant including, but not limited to; hiring, training and scheduling of all employees, understand and utilizing a budget, product projections, P&L reports and the proper ordering of inventory supply to optimize performance and sales.
Other tasks include assisting in cooking, cleaning and supervising all restaurant staff.
Successfully opened multiple 2 in one KFC/A&W locations.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Restaurant Manager, 02/2005 to 02/2007 Titan Simplex of Arizona (Fatburger) – Gilbert, AZ
Closely assisted the restaurant owner in the opening of multiple locations.
Duties included, the hiring and training of all staff.
Installation of all equipment and POS systems.
Setting up vendor accounts.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Education
Early Childhood Education, Mesa Community College - Mesa, AZ
High School Diploma: 1993 Sunnyside High School - Tucson, AZ
Accomplishments
2007 "Best of the Best" award, ranked #47 of 5500 KFC restaurants nationwide
Awards include lowest turnover, fastest drive thru and highest increase of same store sales
90% or higher average on unannounced restaurant inspections
