LiveCareer-Resume

manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Over 20 years of experience working in the beautiful German tourist town of Helen Georgia that hosts over 3 millions tourists a year. While working in a tourist town I have thrived in the chaos of high demand, fast paced work environments. I have learned to adapt quickly with the changing pace and to stay calm under pressure in a variety of situations that are experienced. I am quick at learning new things and always open to new ideas to improve performance in any job. Most of my job experience is in food and beverage although I truly loved caring for and helping others when I worked in the CNA field.

I am now ready to expand my knowledge and try a new career. I am confident that a majority of my experience with people whether its managing a staff or taking care of customers will help me in any work environment.

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Improved team productivity with morale-boosting incentives.
  • Resolved product issue through consumer testing.
Skills
  • Guest experiences
  • Cash Handling
  • Customer Transactions
  • Coaching and mentoring
  • Improvement initiatives
  • Staff Management
  • Highly reliable
  • Aloha POS
Work History
03/2016 to 07/2021 Bartender Shift Manager Mcdonald's | Newton Grove, NC,
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
01/2015 to 02/2016 Home Health Care Provider Landry's | Houston, TX,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
01/2012 to 11/2016 Manager and Bartender Universal Forest Products, Inc. | Union City, GA,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Cross-trained existing employees to maximize team agility and performance.
09/XXX5 to 03/2012 Manager and Bartender Landry's | Las Vegas, NV,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
01/XXX6 to 04/2012 Retail Associate Best Buy | Salt Lake City, UT,
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
01/1999 to 08/XXX7 General Manager of Operations Old Bavaria Inn Restaurant | City, STATE,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
07/XXX0 to 12/XXX6 Retail Associate Wildewood Shop | City, STATE,
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Logged reports, expenses, receipts and sales documents into digital database.
02/1992 to 02/1998 Quality Assurance and Quality Control Manager Innovative Products Inc. | City, STATE,
  • Reported production malfunctions to managers and production supervisors.
  • Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
  • Implemented new quality assurance and customer service standards.
  • Prepared and collection production reports.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Collected production samples regularly and performed detailed quality inspections.
  • Inspected products and worker progress throughout production.
  • Recorded, analyzed and distributed statistical information.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Determined quality department standards, practices and procedures.
Education
Expected in 03/2016 to to Certified Medical Assistant | CMA, CNA, EKG, Phlebotomy Woodruff Medical Training & Testing, Gainesville, GA GPA:
Expected in 06/1995 to to Associate of Science | Information Technology North Georgia Technical College, Clarkesville, GA GPA:
Expected in 06/1993 to to High School Diploma | Stephens County High School, Toccoa, GA GPA:
Additional Information
  • Reference

Robert Lordo - owner of the Old Bavaria Inn/ previous owner of the Hof Brau Haus - XXX-892-8628

Bridget Moore - Physics teacher - XXX-570-2599

Tonya Brady - manager of Pauls steakhouse - XXX-599-4660

Tasha Hicks - manager of Pauls margarita deck - XXX-701-0347

Ande Adamson - writer/ speaker - 770-580-5051

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Resume Overview

School Attended

  • Woodruff Medical Training & Testing
  • North Georgia Technical College
  • Stephens County High School

Job Titles Held:

  • Bartender Shift Manager
  • Home Health Care Provider
  • Manager and Bartender
  • Manager and Bartender
  • Retail Associate
  • General Manager of Operations
  • Retail Associate
  • Quality Assurance and Quality Control Manager

Degrees

  • Certified Medical Assistant
  • Associate of Science
  • High School Diploma

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