manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Adaptable Manager offering 12 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in managing a property and team and a strong business leader. Skilled in developing strong relationships with traditional and international students. Organized and able to use conflict resolution and strong listening skillset. Able to communicate with residents and professors from all over the world. Proficient in Microsoft Office. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership. Recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Results-focused professional. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

I have currently been managing the property alone throughout the Pandemic and have handled every aspect of the property including maintenance, marketing, billing, leasing an all internal office Day to Day task. day to day task. Worked closely with the Student Life Director, Office of International Programs and VP of Kettering University and have daily interaction with all of the international residents and professors that the company accommodated. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Supervised team of 20+ staff members.
  • Achieved Numbers by completing recruiting with efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved financial goals through effectively helping with budget projections.
  • Achieved 100% customer satisfaction through effectively helping with communication and management
  • Issue and conflict resolution
  • Staff development
  • Marketing
  • Troubleshooting
  • Decision-making
  • People skills
  • Organizational skills
  • Sales and marketing
  • Operations management
  • Budgeting
  • Business administration
  • Strategic planning
  • Staff Management
  • Policies and procedures
Work History
Manager , 03/2011 - Current
Armanino Mckenna Certified Public Accountants & Consultants Irvine, CA,
  • Managed day-to-day operations for 48 -unit student housing property overseeing and managing 211 occupants.
  • Collected and maintained careful records of rental payments.
  • Developed strong, professional relationships with The Office of International programs director, student housing coordinator, visiting professors, student life coordinator and residents by initiating collaboration and delivering exemplary service and engagement.
  • Taught, promoted and enforced safe work practices among on-site staff, overseeing leasing agents, students, resident assistants, security and maintenance staff.
  • Executed leases with new and returning tenants, collecting all pertinent information.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Created and updated marketing materials for department programs and properties.
  • Maintained accurate and updated websites and printed materials.
  • Prepared detailed budgets.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Coordinated major remodeling projects.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Negotiated with outside contractors to obtain reasonable fees for work.
  • Monitored common areas for cleanliness and safety.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Maintained student tenant relations with regular tenant visits and phone calls.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Handled resident complaints and expedited all maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Regularly updated asset management staff regarding leasing and property status.
  • Worked with owners to identify, develop and achieve community goals and objectives.
  • Updated tenant and unit information to keep current in housing database.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Fostered good working relationships with owners, residents and board members and staff of Kettering University, Mclaren Regional Hospital and Mott Community College.
  • Created staff schedules in response to community needs.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Inspected property every turn, took pictures and wrote reports regarding findings for submission.
  • Fully abstracted all leases and entered all pertinent information into CVA management management system system.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining the process for those that are coming from other countries.
  • Monitored and documented all income, including delinquencies.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Maintained accurate records of all correspondence with and from tenants.
  • Conducted inventories of and delivered building supplies and inventory of all property within units.
  • Oversaw budgeting process.
Indoor Cycling Instructor, 11/2018 - 01/2021
City Of Lafayette Co Lafayette, CO,

Certified cycling instructor.

Cycling Instructor/Personal Trainer , 06/2019 - Current
The Gym City, STATE,

Certified cycling instructor teaching weekly morning classes.

Certified personal trainer for individuals wanting one-on-one training.

High School Diploma: , Expected in 06/1993
Lapeer West High - Flint, MI,
Status -
Associate of Science: Radiology , Expected in 05/1997
University of Michigan - Flint - Flint, MI
Status -
Cosmetology : Cosmetology , Expected in 05/2006
Regency Beauty Institute - Flint, MI ,
Status -

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Resume Overview

School Attended

  • Lapeer West High
  • University of Michigan - Flint
  • Regency Beauty Institute

Job Titles Held:

  • Manager
  • Indoor Cycling Instructor
  • Cycling Instructor/Personal Trainer


  • High School Diploma
  • Associate of Science
  • Cosmetology

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