manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Organized Manager with 5 years experience, supervising employees and serving customers. Well-known for creating a positive environments where employees can thrive and succeed. Excellent communication and problem solving skills. Pursuing a new role where hard work and dedication will be highly valued.

  • Issue and conflict resolution
  • Friendly customer service
  • Computer literate
  • Detail-Oriented
  • Quick learner
  • Excellent work ethic
  • Loyal
  • Personable
  • Great employee/customer relations
  • Multi-line phone talent
  • Trusted key holder
  • Retail merchandising experience
  • Cash handling and management
  • Credit card transactions
04/2014 to 09/2019
Manager Belle Tire Naperville, IL,
  • Managed a fleet of 35 water crafts and a 12 condo rental program.
  • Managed day-to-day operations, including supervision and assignment delegation for 25 member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Oversaw personnel recruitment, performance and scheduling.
  • Determined efficient work schedules for team on 15 hour basis to keep project moving and each shift properly staffed.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Monitored cash drawer in check out station to ensure adequate supply
  • Managed a wide variety of customer service and administrative tasks
  • Engaged prospective and existing customers through various events, including trade-shows.
  • Strengthened current customer relationship through extensive communication.
  • Placed weekly orders for products and goods used in general store and restaurant.
09/2011 to 04/2014
Legal Secretary City Of San Antonio, Tx San Antonio, TX,
  • Organized and prioritized case loads of 4 attorneys.
  • Maintained master calendar for client appointments and court appearances.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Created and tracked all expenses and client account codes using Quickbooks.
  • Acted as liaison between clients, vendors and attorneys.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained office supplies by checking stocks and placing orders.
  • Organized and maintained law libraries, documents and case files.
  • Electronically filed documents with USPTO.
  • Coordinated and scheduled meetings and telephone conferences.
  • Photocopied all correspondence, documents and other printed materials.
  • Received and disbursed all incoming mail.
  • Opened new client files and new matters in CMS.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Screened incoming calls and helping clients to the best of my ability, took messages, or directed the caller to the appropriate person.
  • Entered new cases into company data base.Completed accident reports, trials and courtroom requests and applications for clients.
  • Assisted attorneys in collecting information such as employment, medical, and other records.
  • Processed summonses, subpoenas and complaints.
10/2008 to 05/2014
Waitress Hilton Worldwide Deerfield Beach, FL,
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked order accuracy and food quality before delivering to customers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maintained accuracy while handling payments of up to $1,000.00, giving change and printing receipts with a POS system.
  • Calculated charges, issued table checks and collected payments from customers.
  • Increased sales of key menu items through effective upselling.
Education and Training
Expected in 05/2003 to to
High School Diploma:
Dixie High School - New Lebanon, OH
Expected in to to
: Nursing
Roane State Community College - Harriman, TN

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Resume Overview

School Attended

  • Dixie High School
  • Roane State Community College

Job Titles Held:

  • Manager
  • Legal Secretary
  • Waitress


  • High School Diploma
  • Some College (No Degree)

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