manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

To obtain a position in field where I would be able to utilize my organizational and management skills.

Hardworking and motivated Manager with 20 years of experience and record of success in Retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

  • Providing excellent customer service and client advocacy, typing 50 wpm, 10 key, Internet research, MS Word, Excel and Powerpoint and Basic understanding of SQF (edition 9).
  • Staff development
  • Sales Techniques
  • Workforce Management
  • Systems and automation applications
  • Lead generation
  • Issue and conflict resolution
  • PPE use
  • Computer skills
  • Project management
  • Good work ethic
  • Team building
  • Team management
  • Problem resolution
Manager, 10/2010 to 07/2022
Gerdau Ameristeel CorporationLancaster, SC,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Built and maintained strong working relationships with team members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Executed merchandising strategies to support store sales growth.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Increased store sales by cross-selling complementary items.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Taught junior employees proactive strategies to meet operational and sales goals.
Assistant Manager, 10/2008 to 10/2010
Octapharma PlasmaLexington, KY,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Customer Service Manager, 04/2006 to 10/2008
Qbe Insurance Group LimitedRaeford, NC,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
Set up Crew, 04/2004 to 04/2006
Boyne ResortsEast Grand Rapids, MI,
  • Created merchandise displays based on planogram.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Returned items to shelves and maintained organized appearance.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Education and Training
GED: , Expected in 01/1985 to Rivercrest High School - Bogata, TX
  • Shrink control , Atwoods - 2020
  • Shrink control, Atwoods -2021
  • Association for Project Management (APM)
  • Certified Forklift, Atwoods - 2004-2022
Additional Information
  • Awards: , Atwoods Ranch & Home: 2014 Service Award Atwoods Ranch & Home: 2009 Service Award

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Resume Overview

School Attended

  • Rivercrest High School

Job Titles Held:

  • Manager
  • Assistant Manager
  • Customer Service Manager
  • Set up Crew


  • GED

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