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manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated with 16 years of experience and record of success in the retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Adaptable Manager offering 16 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.

Skills
  • Staff development
  • Marketing
  • Sales Techniques
  • Project management
  • Issue and conflict resolution
  • Reliable and trustworthy
  • Team management
  • Multitasking
  • Training & Development
Experience
04/2020 to 09/2021 Manager Wendy's | Dayton, OH,
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Activate the gas pumps from inside the store after credit card transactions are processed.
  • Make change for customers, answer questions about prices or special promotions and provide directions if asked. They also check customers' IDs for all beer, wine or liquor purchases.
  • Count merchandise on shelves and in stockrooms, and place orders when necessary.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
10/2011 to 04/2020 Produce Manager Price Chopper | Gardner, MA,
  • Trained and coached new team members.
  • Replenished, rotated and culled displays several times daily.
  • Participated in quarterly inventory counts and conducted inventories.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Received produce deliveries and unloaded produce.
  • Trimmed, washed and bundled produce.
  • Assisted customers with produce questions and special orders.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Oversaw team of 6 produce employees
  • Assessed, optimized and elevated operations to target current and expected demands.
03/2008 to 10/2011 Assistant Store Manager Movado Group Inc. | Camarillo, CA,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
02/2005 to 03/2008 Cashier Rubio's Restaurants, Inc. | Goodyear, AZ,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
Expected in 01/2004 to to GED | Southern Crescent Technical College, Griffin, GA GPA:
Expected in 2000 to to | Business Management Southern Crescent Technical College, Griffin, GA GPA:

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Resume Overview

School Attended

  • Southern Crescent Technical College
  • Southern Crescent Technical College

Job Titles Held:

  • Manager
  • Produce Manager
  • Assistant Store Manager
  • Cashier

Degrees

  • GED

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