LiveCareer-Resume

manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Marketing
  • Sales Techniques
  • Staff development
  • Relationship building
  • Friendly, positive attitude
Experience
01/2017 to 02/2021 Manager Department Of Defense | Chester, VA,
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Restocked beer and liquor on regular schedule and after special events.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
  • Developed and implemented quarterly drink menus and specials, increasing beverage sales by 350%.
  • Collected food, wine and appetizer orders from patrons.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Monitored cash intake to eliminate discrepancies.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
04/2005 to 12/2016 Manager Department Of Defense | Chula Vista, CA,
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Increased revenue by promoting additional items and assisting with beverage menu creation.
  • Delivered drink service at busy restaurant and served guests nightly.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
  • Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Planned and updated menus to accommodate changing trends in customer preferences.
  • Trained several staff members to enhance customer service and increase profits through promotional suggestions.
  • Improved customer base size by 125% through engaging in friendly chat with as many customers as possible on a daily basis.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
04/1997 to 04/2005 General Manager Jena Choctaw Pines Casino | Dry Prong, LA,
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Restocked beer and liquor on regular schedule and after special events.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Collected food, wine and appetizer orders from patrons.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Monitored cash intake to eliminate discrepancies.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Strategized long-term business needs by gathering guest relations feedback for process improvements.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Improved daily business operations by effectively training 10 bar staff members and 30 servers on best practices and bar protocols.
  • Devised unique events and special promotions, including yearly Anniversary event to drive sales.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
05/1990 to 10/1996 Security Specialist Gardaworld | Torrance, CA,
  • Supervised property entrances and exits and monitored employee safety.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Developed and implemented training methods to promote improved officer performance.
  • Trained new security officers on safety protocols and company standards.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Recorded required data for incident reports and files quickly and accurately.
  • Managed credentialing for site employees, consultants and subcontractors.
  • Maintained and protected owner assets for high-end residential properties.
  • Managed owner assets to mitigate risk regarding residential properties.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
Education and Training
Expected in to to | CCAF, Chicago, IL, GPA:

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Resume Overview

School Attended

  • CCAF

Job Titles Held:

  • Manager
  • Manager
  • General Manager
  • Security Specialist

Degrees

  • Some College (No Degree)

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