manager resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Personable business professional bringing a successful [Number]-year career in financial roles within large and fast-paced corporations. Release planning specialist trained in advanced Excel modeling. High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions.
Skills
Business development
Workflow analysis
Finance and accounting
Brand management
Test case scenarios
Microsoft Office Suite
Multi-tasking
Creative
Report development
Critical thinking
Attention to detail
Executive presentation development
Professional phone etiquette
Excellent communication skills
Customer service-oriented
Works well under pressure
Social media knowledge
Team building
Critical thinker
Employee training and development
Process improvement
Recruitment and talent development
Inventory control
Flexible thinker
Complex problem solving
Visionary
Results-oriented
Critical and creative thinking
Customer satisfaction
Team building expertise
Research and analysis
Process improvement
Employee training and development
Microsoft Outlook, Word and Excel
Customer-focused
Excellent time management skills
Intuitive people management skills
Business process improvement
Requirements gathering
Iterative development
Front-end web development
Team player
Exceptional interpersonal communication
Employee scheduling
Work History
08/2010 to 06/2012
ManagerWendy's – Derby, KS,
Hired, trained, coached and mentored teams of up to 35 staff members.
Implemented innovative programs to increase employee moral, loyalty and reduce turnover.
Achieved and exceeded performance, budget and company goals.
Successfully reduced the restaurant’s annual food and labor costs through proper budgeting, scheduling and management of inventory.
Responsible for inventory control, food and operational supply ordering.
Verified freshness of products upon delivery.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
04/2010 to 08/2010
ManagerWendy's – Des Moines, IA,
Monitor employee performance while working with customers to meet satisfaction.
Inventory, labor and production control.
Train and motivate new and existing staff while operating a restaurant with a gross of $40,000 plus weekly.
2010 to 04/2010
Staffing SpecialistBass Pro Shops – Manteca, CA,
Work with account representatives to meet the demands of top clients.
Responsible for job advertising on multi-media sites including
Performed clerical duties while working with patients in scheduling and patient care.
Researched accounts receivable and consulted with insurance companies regarding incorrect payments, EOB rejections and any other issues resulting in non-payment.
Posted daily office charges and medical procedures using electronic medical billing.
07/2008 to 04/2009
Bar ManagerMarriott International – Myrtle Beach, SC,
Oversaw staffing and employee schedules.
Trained bartenders and wait staff.
Assisted in front of house operations and maintained customer satisfaction.
Reviewed inventory and placed the appropriate orders to meet sales and demand.
Maintained bar presence and researched local and national trends for new drink menus and specials.
06/2006 to 04/2008
Executive Assistant/Tax ProcessorMovado Group Inc. – San Francisco, CA,
Assistant for the tax and small business divisions while working directly with the partners in charge.
Worked diligently with clients in preparation of quarterly and yearly taxes due.
Sorted, scanned and electronically filed clients personal and business tax support documents.
Prepared and delivered quarterly financial statements for multi-million dollar companies.
Generated client financial reports by exporting from Enterprise and QuickBooks.
Assisted with a team in processing quarterly and yearly tax returns while preparing yearly small personal tax returns.
Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
Processed travel expenses and reimbursements.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
09/2004 to 04/2005
Assistant Store ManagerPath Medical – Cutler Bay, FL,
Responsible for inventory and new product placement while increasing sales with visual marketing.
Managed a team of 15 employees while overseeing training and scheduling.
Performed opening and end of business day procedures by making bank with drawls and deposits for the store cash bank and sales deposits.
Promoted from Team Leader to Assistant Manager within [Number] months.
Counted cash drawers and made bank deposits.
Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Examined merchandise to verify that it was correctly priced and displayed.
02/2001 to 02/2004
Chiropractic AssistantCOMPLETE MEDICAL SERVICES – City, STATE,
Worked to provide patient care while thriving to maintain patient satisfaction and appointment setting.
Billed weekly charges to insurance companies while verifying coverage and insuring timely payments.
Assisted in employee scheduling and weekly payroll.
Networked and marketed relationship with existing and new business prospects.
Maintained accurate records of patient care, condition, progress and concerns.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
06/2012 to Current
IT Associate / Junior Business AnalystWarren Averett, LLC – City, STATE,
Assessed the impact of current business processes on users and stakeholders.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Conducted interviews with key business users to collect information on business processes and user requirements.
Recommended operational improvements based on tracking and analysis.
Collaborated with the sales, marketing and support teams to launch products on time and within budget.
Created innovative and intuitive product features such as [Example].
Tested and implemented new technology-based global projects such as [Project].
Coached and mentored [Number] new staff members, including conducting performance reviews.
Delivered on-site IT and AV technical support for [Number] staff.
Provided base level IT support to non-technical personnel within the business.
Demonstrated professionalism and courtesy with customers at all times.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Education
Expected in 1997 to to
High School Diploma: WILLIAMSBURG HIGH SCHOOL - Williamsburg, Kentucky GPA:
Expected in 5 2001 to to
: PENSACOLA JUNIOR COLLEGE - Pensacola, Florida GPA:
Skills
Accounting Software, accounts receivable, advertising, clerical, client, clients, customer satisfaction, excellent customer service, Dependable, financial, financial statements, insurance, Inventory, inventory control, marketing, medical billing, Excell, office, Outlook, PowerPoint, Microsoft Word, multi-media, Enterprise, Networking, payroll, Prism, progress, QuickBooks, sales, scheduling, staffing, tax, taxes, Team player
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